Experience

Ora, Inc.

• United States
• Pharmaceutical Manufacturing
• 300 - 400 Employee

• Recruiter

  • Jul 2019 - Present

  * *



Unicare

• Andover, MA

• Claims Specialist

  • Sep 2013 - Jul 2019



Bob's Scout Supplies

• Lawrence, Ma

• sole proprietor

  • Jan 2005 - Jul 2019

  *Operated using strong business ethics maintaining loyal, regular customers. *Established and maintained vendor relationships negotiating the best price. *Developed and capitalized on opportunties to grow the business. *Made cost effective descisions with focus on maintaining a profitable business. *Maintained communication with National Scouting Organization as well as area council and troops. *Operated using strong business ethics maintaining loyal, regular customers. *Established and maintained vendor relationships negotiating the best price. *Developed and capitalized on opportunties to grow the business. *Made cost effective descisions with focus on maintaining a profitable business. *Maintained communication with National Scouting Organization as well as area council and troops.



MicroFinancial/TimePayment Corp

• Burlington, Ma

• Customer Service Representative

  • Nov 2012 - Feb 2013

  •Handle all aspects of the lease document cycle in an efficient and productive manner. This includes customer support and problem solving •Maintain customer records and files for daily follow-up. •Maintain open lines of communication to provide vendors and lessees with regular updates regarding status. •Provides Superior customer service to Lessees and coworkers •Handle all aspects of the lease document cycle in an efficient and productive manner. This includes customer support and problem solving •Maintain customer records and files for daily follow-up. •Maintain open lines of communication to provide vendors and lessees with regular updates regarding status. •Provides Superior customer service to Lessees and coworkers



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Client Service Representative

  • Jan 2001 - Jan 2005

  Received and resolved EasyPay client questions regarding payroll, tax filing, money movement and product issues. Re-ran payrolls and reports as needed. Maintained all company and employee master file and schedule information. Scheduled and processed any special quarter/year end adjustments. Received and resolved EasyPay client questions regarding payroll, tax filing, money movement and product issues. Re-ran payrolls and reports as needed. Maintained all company and employee master file and schedule information. Scheduled and processed any special quarter/year end adjustments.



AAA Merrimack Valley

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Supervisor, Automotive Services

  • Jan 1993 - Dec 2000

  Provided training throughout the organization. Maintained knowledge in all areas of company and able to train both new and experienced employees with 'customer first' attitude. Prepared and presented daily, monthly, quarterly and yearly reports. Assisted in auditing process to ensure accuracy of Call Center documents. Contributed to call center staff meetings in preparation of agenda. Developed extensive experience in a high volume call center that managed emergency service. Monitored… Show more Provided training throughout the organization. Maintained knowledge in all areas of company and able to train both new and experienced employees with 'customer first' attitude. Prepared and presented daily, monthly, quarterly and yearly reports. Assisted in auditing process to ensure accuracy of Call Center documents. Contributed to call center staff meetings in preparation of agenda. Developed extensive experience in a high volume call center that managed emergency service. Monitored call flow and response time ensuring accuracy. Provided experienced customer service while handling club membership and auto touring inquiry. Show less Provided training throughout the organization. Maintained knowledge in all areas of company and able to train both new and experienced employees with 'customer first' attitude. Prepared and presented daily, monthly, quarterly and yearly reports. Assisted in auditing process to ensure accuracy of Call Center documents. Contributed to call center staff meetings in preparation of agenda. Developed extensive experience in a high volume call center that managed emergency service. Monitored… Show more Provided training throughout the organization. Maintained knowledge in all areas of company and able to train both new and experienced employees with 'customer first' attitude. Prepared and presented daily, monthly, quarterly and yearly reports. Assisted in auditing process to ensure accuracy of Call Center documents. Contributed to call center staff meetings in preparation of agenda. Developed extensive experience in a high volume call center that managed emergency service. Monitored call flow and response time ensuring accuracy. Provided experienced customer service while handling club membership and auto touring inquiry. Show less