Experience

Person Centered Services Care Coordination Organization, LLC

• United States
• Individual and Family Services
• 100 - 200 Employee

• Training Specialist

  • Jan 2019 - Present

  -Develop curriculum and learning materials, and deliver training courses in-person and remotely for Care Coordination and Administrative staff-Collaborate with other departments and organization leadership to determine training needs, develop learning objectives, and provide training-Develop and deliver monthly elective training courses-Develop and provide monthly training on assessment techniques and best practices, care planning, care planning meetings and the electronic health record-Deliver and revise content for the organization's New Employee Orientation including information on the organization, service overview, performance and professionalism standards, HIPAA, documentation, intellectual disabilities, mental health, substance use and social determinants of health-Formulate and Conduct Webinars for Care Coordination staff using GoToWebinar or Microsoft Teams on regulatory topics and changes -Utilize the Learning Management System, to schedule and monitor training completion for Care Management staff Show less

• Care Coordinator Supervisor

  • Jul 2018 - Jan 2019

  -Lead and guide Care Coordination department of 6 staff in their roles as Health Home Care Coordinators for a Care Coordination Organization serving people with intellectual and developmental disabilities, mental health diagnosis and chronic health concerns-Provide ongoing training on service provision, documentation and policies and proceduresEnsure quality service is provided by monitoring billing notes, reviewing service plans, and contact with families and people served-Conduct regular team meetings and one-on-one supervisory sessions with team members to ensure consistent communication, monitor performance and provide coaching-Collaborate with other service providers- at other agencies and New York State personnel to ensure individual's and families' needs are met or exceeded-Provide direct care coordination service to a caseload of approximately 15 people, as well as assist with additional direct service provision as needed Show less



Empower

• United States
• Individual and Family Services
• 1 - 100 Employee

• Service Coordination Supervisor

  • Jul 2015 - Jul 2018

  -Provide leadership and guidance to Medicaid Service Coordination department of five staff, manage day-to-day program operations and long-term departmental strategic plan-Ensure quality service coordination provided- by monitoring billing notes, reviewing Individualized Service Plans, and contact with families and people served-Provide ongoing training to Service Coordinators on person-centered planning, OPWDD regulations, billing standards, and MSC program updates including transition to CCO-Conduct regular team meetings and one-on-one supervisory sessions with team members to ensure consistent communication, monitor performance and provide coaching-Serve as initial point of contact for Empower and the department- respond to calls within one business day, answer questions, describe services provided and assess callers to make appropriate referrals-Promote Empower and the Medicaid Service Coordination program by regularly attending and speaking at community meetings, outreach events and presenting information on the program-Provide Medicaid Service Coordination service to caseload of approximately 20 people and assist new families with OPWDD eligibility determination, Front Door process, and HCBS Waiver application-Conduct Council on Quality and Leadership Personal Outcome Measures interviews, previously a CQL POMs instructor-Develop, promote, and provide education and training sessions for families of children with intellectual disabilities-Provide mandatory "Front Door Information Sessions" for families seeking OPWDD services Show less

• ICF Program Coordinator

  • Jan 2008 - Jul 2015

  -Oversee operations of one facility for ten people with intellectual disabilities, providing leadership, direction and support.-Train and supervise approximately 25 direct-care and front-line management staff in all aspects of resident care using the DSP Code of Ethics and Core Competencies-Conduct monthly staff meetings to provide training as needed and discuss program issues/concerns-Develop systems and procedures to ensure direct care staff meet or exceed Core Competencies and standards of resident care, health, safety, and physical plant-Develop Comprehensive Functional Assessment and Individualized Program Plan for each person at the ICF, and monitor the plan quarterly-Collaborate with treatment team- internal as well as community personnel- to develop meaningful care plans for residents Show less