Experience

Nelson Global

• United States
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Client Progrom Coordinator

  • Sep 2014 - Present

  I provide customer service to 4 Komatsu Manufacturing/Mining Factories and to Halliburton. I track their parts on the shop floor and through our Syteline program. I also download 2 spreadsheets and upload them to the Syteline program. These spreadsheets bring in the clients forecast and open Purchase Orders. I am also responsible for making sure parts ship on time. I provide customer service to 4 Komatsu Manufacturing/Mining Factories and to Halliburton. I track their parts on the shop floor and through our Syteline program. I also download 2 spreadsheets and upload them to the Syteline program. These spreadsheets bring in the clients forecast and open Purchase Orders. I am also responsible for making sure parts ship on time.



Software Technology Incorporated

• E-Learning Providers
• 1 - 100 Employee

• Customer Service Representative

  • Oct 1998 - Feb 2013

  I would assist in writing documentation that would explain to end users how to use the educational software. I would assist end users in troubleshooting software related issues or program related issues. I also worked with the Illinois State Board of Education to make our IL School Districts were meeting guidelines for funding. I would also attend a yearly user conference where I was the speaker. I also traveled to train others how to use the software program. I would assist in writing documentation that would explain to end users how to use the educational software. I would assist end users in troubleshooting software related issues or program related issues. I also worked with the Illinois State Board of Education to make our IL School Districts were meeting guidelines for funding. I would also attend a yearly user conference where I was the speaker. I also traveled to train others how to use the software program.