Payroll Professional Services Consultant

• Dec 2016 - Present

Payroll Coordinator

• Jul 2016 - Nov 2016

Payroll Supervisor

• Aug 2009 - May 2016

• Payroll Supervisor of a multistate and local retail payroll of 3000+ employees utilizing the Ascentis system. • Manage payroll coordinators to ensure accurate processing of biweekly payroll of all employees, Corporate and Retail locations throughout the United States. Act as backup to the Payroll Manager for the processing of the payroll for the Canadian employees as needed. • Maintain an effective working relationship with the HR team to ensure accurate employee information flow from the Peoplesoft HR system to the Ascentis Payroll processing system. • Manage wage withholding communication and administration. • Responsible for the timely and accurate establishment of new state and local taxing jurisdictions as needed for new retail location openings. Response and resolution of all tax tracers and inquiries. • Prepare and file the quarterly returns for Washington Workers Compensation, Nevada Modified Business Tax and the annual payroll reporting for North Dakota Workers Compensation. • Assist with the implementation of Kronos Timekeeping system Phase 1, converting Corporate, Distribution Center and Field employees. • Act as Payroll SME for the implementation of Kronos Phase 2, converting all Retail locations to the Kronos Timekeeping system. • Maintain positive employee relationships to answer and resolve questions and concerns. • Assist Payroll Manager with projects as needed. Show less

Client Service Manager

• Oct 2005 - Jan 2009

• Managed all aspects of the client service and teledata team for EasyPay Columbus. • Negotiate cost/pricing issues for Easypay client base to ensure client retention. • Consistently maintain high client satisfaction surveys. • Handle all aspects of associate performance and HR related issues. • Ensure new business was started timely and accurately. • Maintain an effective working relationship with the Sales team. • Managed all aspects of the client service and teledata team for EasyPay Columbus. • Negotiate cost/pricing issues for Easypay client base to ensure client retention. • Consistently maintain high client satisfaction surveys. • Handle all aspects of associate performance and HR related issues. • Ensure new business was started timely and accurately. • Maintain an effective working relationship with the Sales team.

Payroll Manager

• Jun 2004 - Jan 2006

• Manage processing of multistate payroll of 900 retail and corporate employees utilizing ADP systems. • Work in conjunction with HR to manage associate benefits through ADP Benefits Expert. • Manage 401(k) benefits with third party administrator. • Balance and post all general ledger entries relating to payroll and associated accruals. • Complete all necessary correspondence and tasks for wage withholding orders. • Produce all ad hoc payroll reporting utilizing ADP Reportsmith. • Prepare and remit tax returns not filed by ADP. • Maintain applications and reporting for corporate credit cards through American Express. Show less

Client Service Manager

• Oct 1988 - Jun 2003

• Managed all client service in the Columbus service center for major and national accounts. • Utilized tools to ensure proper staffing levels, track employee performance and client issue resolution for payroll and tax related items. • Negotiated cost and pricing issues for client base to ensure client retention. • Consistently maintained client satisfaction survey results in the top five regions in the country. • Participant in the management team responsible for a successful consolidation of four separate, competitive call centers in various cities into one very efficient, productive team. • Handled all aspects of associate performance and HR related issues resulting in high employee retention. Show less