Experience

River Valley Community College

• United States
• Higher Education
• 1 - 100 Employee

• • Aug 2019 - Present

  • Assists in managing the daily office functions of the Registrar’s Office including the preparation and release of transcript requests, the maintenance of student records, and the preparation of correspondence.• Ensure a high level of customer service in all communications with students, faculty, staff, and assists in on-campus events.• Maintains course waitlists and manages and utilization of classroom space on campus.• Serves as the primary VA School Certifying Official on VA matters related to student registration.• Creates and disseminates draft credit schedules for department approval. Upon approval, builds course sections with the identifying course registration number (CRN) for each term. Submits completed schedule on the RVCC website.• Collects class attendance data from faculty after the first class meeting and after the add-drop period for all credit courses.• Functions as the Registrar’s liaison to Workforce Development and for Running Start faculty, including creating CRN’s for courses and collecting attendance information.• Conducts staff training in the office functions such as processing and maintaining student records compliance with academic policies and procedures. • Coordinates input of data into the Banner system to track student enrollments and prepares required reports. Assists with preparation and distribution of enrollment data.• Maintains up-to-date knowledge of academic policies as they relate to the Registrar’s Office (i.e. Banner, Degreeworks, EAB.)• Maintains a high level of confidentiality and security of all of the information related to student records as outlined in FERPA (Federal Right to Privacy Act) regulations. • Responsible for the operation of the Registrar’s Office in the absence of the Registrar.• Assists with degree audits and GPA requirements prior to final awarding of degrees at commencement. • Verifies student attendance and/or degrees awarded electronically for the National Clearing House. Show less

• • Mar 2018 - Present

  Performs front line customer service to students regarding all aspects of their financial account. Processes student payments and refunds. Maintains and balances cash drawer daily. Informs students regarding financial aid status and process, procedures, and requirements. Answers inquiries, solves problems related to accounts and works towards a resolution for all parties involved. Provides general secretarial support, including typing, filing, data entry, phone coverage and mail merge processes. Supports billing activity as requested by supervisor including collection of past due or charged off accounts. Utilizes the software systems including but not limited to, Banner, PC based electronic spreadsheets and word processing to perform assigned tasks. Maintains knowledge of internal policies and processes as related to but not limited to financial aid, third party billing, and Veteran’s Affairs. Provides extended coverage as needed to ensure proper staffing levels and to provide backup for other staff members as required. Attends workshops, seminars, and conferences for professional development. Attends meetings as related to Student Government Association, providing budget information for the Student Government Association clubs, entering club deposits and processing Student Government Association & club invoices. Provides extended coverage as needed to ensure proper staffing levels. Complies with all system, college, state and federal rules and regulations. Show less



Keene State College

• United States
• Higher Education
• 700 & Above Employee

• • Aug 2016 - Mar 2018

  Procurement Support-Review and approve requisitions within delegated basic authority for the purchase of goods, services and specialized commodities, including review for appropriateness of purchase, accuracy ,clarity, authorization, and budget requirements.Initiate action to expedite or locate overdue items. Support the business units relative to purchases, claims for payment,and claims for damaged or related matters.Support Campus Pcard program administration, Pcard/Accounting, and auditing.Responsible for purchasing card distribution, use and/or recording of transactions.Responsible for handling, reconciling, and depositing cash or other highly liquid assets.Maintain confidentiality in communicating sensitive information and in handling confidential materials.Vendor Management–Support vendor database and/or purchasing data files, including creating vendor codes and ensuring compliance with applicable federal laws as required, and provide reports as requested. Perform web-based research and/or contact vendors for information about their products and/or services, including price quotations and disseminate such information to appropriate parties.Process vendor credit applications and maintain tax information. Operational Support–Inform, advise and train faculty/staff in USNH procurement policies and guidelines, including appropriate e-procurement tools,and the use of Pcards.Review and prepare quote documentation to determine if the purchase must be competitively quoted;determine the vendors to be requested to quote, and advertise quotes.Maintain records and prepare reports, as required. Prepare, maintain and monitor basic spreadsheets, databases, word processing documents, charts and/or graphs as required. Arrange, negotiate prices and process documents for travel for faculty, staff, recruits and visitors as assigned, applying and interpreting established policies and procedures. Show less

• • Mar 2012 - Mar 2018

  Customer Service - First point of contact for students, parents, vendors and institutional staff, processed payments, daily bank deposits, daily cash reconciliation, Ellucian Colleague UI (relational database), Banner Finance, address updates, processing NSF checks, TMS payment plan processing, processing and distributing all incoming mail, processing Health Service fees, ID replacements, Referred learning charges, Individual dorm damage charges, answering phones, manages student billing, account services, and cashiering for the campus, processing and reconciliation of transactions in Colleague, third party billing, registration adjustments. Updating Budget spreadsheets, and budget preparation for all offices on campus. Show less



T-Bird Mini Mart

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Store Manager

  • Jun 2007 - Mar 2012

  Scheduling, handled customer complaints, trained staff, Monthly inventories, collected payments, maintained records, files, and reports, employee reviews, handled issues when employees needed disciplinary action, covered shifts when employees called out, filled out business and government forms, used cash register and lottery equipment, ordered products for the store, used a computer to enter, access and retrieve data, balanced the daily books for the store, processed invoices and paid vendors, processed payroll for all employees, answered phones, and answered all emails both within the company and from customers. Show less