Experience

Microaire Surgical Instruments

• United States
• Medical Device
• 100 - 200 Employee

• Director, Logistics & Customer Services

  • Apr 2001 - Present

  Charlottesville, Virginia Area Manage the entire Order Fulfillment Value Stream (from Order Entry/Customer Service to Logistics) for a Global Class I/Class II Medical Device manufacturer..



Comdial

• Telecommunications
• 1 - 100 Employee

• Inside Sales Group Manager

  • Mar 2000 - Apr 2001

  Provided coaching to direct Inside Sales Regional Managers & reps on proper customer care techniques while organizing product training sessions bi-weekly. Developed sales incentives, motivational & personal development programs.

• Inside Sales Regional Manager

  • Aug 1991 - Mar 2000

  Interviewed, trained & managed 6 Inside Sales Representatives. Exceeded annual sales quota 1991-1998 (1999=92%). Handled escalated customer service & sales opportunities. Conducted spontaneous oral surveys to rate Quality of Service. Awards/Special Achievements: 1994: Received coveted "More, Better, Sooner" Award from Comdial's CEO in 1994 (1 of 7 receipients in a period of 10 years). 1995-1996: Served as a QVA Facilitator. 1997: Honored w/the 'Director's… Show more Interviewed, trained & managed 6 Inside Sales Representatives. Exceeded annual sales quota 1991-1998 (1999=92%). Handled escalated customer service & sales opportunities. Conducted spontaneous oral surveys to rate Quality of Service. Awards/Special Achievements: 1994: Received coveted "More, Better, Sooner" Award from Comdial's CEO in 1994 (1 of 7 receipients in a period of 10 years). 1995-1996: Served as a QVA Facilitator. 1997: Honored w/the 'Director's Cup" Award. 1998-2000: Elected to serve on the QVA Council 1998-2000.

• Inside Sales Representative

  • Mar 1988 - Aug 1991

  Responsible for working w/outside Sales Rep to meet sales quota for assigned geographical territory (exceeded quota 1988-1991). Assisted Dealers w/product configurations, sales application queries & provided ultimate customer service by investigating outstanding issues involving various internal departments. Conducted on-going cold calling campaigns to interconnect firms as needed to expand Dealer coverage within territory.