Experience

GO Transit

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Customer Care Coordinator

  • Sep 2013 - Present



Servisair

• Angola
• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Supervisor

  • Jan 2006 - Sep 2013

  Ensure a high level of customer service; Manage unionized staff in a cost efficient manner; Encourage positive work environment; Organize and oversee check-in, arrivals, departures; Ensure quality of service delivered by third-party providers; Carry out accounting functions; Solve difficult, challenging, and sensitive issues; Initial and on-going training of passenger service agents; Maintain terminal and aircraft security; Monitor and ensure performance standards are met; Investigate and solve or escalate problems with various control systems.



Handlex

• Canada
• Freight and Package Transportation
• 1 - 100 Employee

• Passenger Service Supervisor

  • 2006 - Apr 2012

  Ensure a high level of customer service is metManage unionized staff in a cost efficient mannerEncourage a positive work environmentOrganize and oversee check-in, arrivals, departures while monitoring other operational departments and airline service suppliersCarry out accounting functions for excess baggage moniesSucceed at dealing with difficult, challenging, and sensitive situationsCoach passenger service agents on improving their work related skillsContribute to terminal and aircraft security Help maintain on-time performanceWatch for and report and safety related issues in the terminal and airsideInvestigate any problems with departure control systems

• Flight Editor / Lead

  • Jan 2002 - Jan 2006