Development Manager

• Aug 2023 - Present

Operation Planning Manager

• Feb 2021 - Present

1. monitoring preopening milestone and timeline of mainland projects 2. taking lead in POB assumptions 3. managing ownership and coordinating between owner, hotel team, and corporate level 4. operation planning including OSE procurement scope, brand standard implementation, guiding licenses, supporting technical service team for operation-related design and FFE selection inputs 5. hotel related supply chain insights 1. monitoring preopening milestone and timeline of mainland projects 2. taking lead in POB assumptions 3. managing ownership and coordinating between owner, hotel team, and corporate level 4. operation planning including OSE procurement scope, brand standard implementation, guiding licenses, supporting technical service team for operation-related design and FFE selection inputs 5. hotel related supply chain insights

Director Of Operations

• Oct 2020 - Feb 2021

Resort and Hot Spring Villa Properties leasing and operating, in charge of project’s preopening and operation, also the feasibility, positioning and planning for the new projects including assisting hotel design and technical service Resort and Hot Spring Villa Properties leasing and operating, in charge of project’s preopening and operation, also the feasibility, positioning and planning for the new projects including assisting hotel design and technical service

Operation Intern

• Oct 2019 - Sep 2020

VIP Supervisor

• Mar 2019 - Sep 2019

Assistant Director of Event

• Mar 2018 - Sep 2018

Achievements: Accomplished 50% of the 1st year wedding budget/ 25% of event budget in the 2-month preopening period Completed the preopening critical path in two months after on-board prior to the soft opening Last minute and same day event business (Poly Real Estate New Residential Property Pre-sale Launch) picked up and moved in successfully - No. 1 role in Event Sales team including MICE business - Built the event sales team and trained the group associates - Kept a close watch on group productivity/activities and follow-ups, ensuring minimal business loss and a higher conversion ratio of all leads - Undertook the market and competitor survey and positioning the products in the event part - Established event pricing plan and developed marketing strategies for event business - Determined the marketing and sales strategies in all related areas to meet the annual budgets of the hotel - Supervised the existence of an efficient follow-up on all leads towards business materialization and long term customer relationship - Worked closely with revenue and reservations managers to maximizes the utilization of all automated sales and reservations systems involved with both group and individual business - Provided accurate, complete and effective turnover to event business - Reviewed and forecasted the event sales business in weekly revenue meeting -Took the overall responsibility for ensuring coordination between the Events Sales Department and Front Lines / Back-of-House Departments. - Chaired pre- and post-convention meetings with operation team to understand group needs, obtain feedback on the quality of the product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction Show less

Assistant Director of Events

• Aug 2016 - Mar 2017

Achievements: Ranked top 3 of the event pricing and performance (average check) in the market ; Developed two wedding leads with over hundred tables for each during the soft opening period( fully occupied all event venues); Took lead of the early-stage preparation for 2017 BRICS summit; - No. 1 role in Event Sales team including MICE business - Undertook marketing survey and marketing positioning for hotel products specific in event part including - Identified, trained and mentored group sales associates - Utilized all available on the job training tools for associates - Reviewed event proposals, contracts and event orders by brand standards - Established strategic pricing system and developed sales goals, strategies - Reviewed and forecasted event business in weekly revenue meeting with executive committees - Conducted the weekly event communication meeting with operation team - Monitored event sales activities and marketing development to ensure meet sales targets - Executed exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event - Developed strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events - Established strong partnerships with local organizations to further increase brand/product awareness Show less

Assistant Director of Events

• Jun 2014 - Mar 2016

Achievements: Averagely over event budget around75% each month, peak month over monthly budget 250%; Maintain the record of no MICE business complaint rebate in the hotel since being the No. 1 role in event division; Drove lots of luxury brand events and large MICE businesses and ensured the success of the events: - Land Rover Media and Dealers Test Driving Group (over half-month stay group with over 3.5 million revenue); - Oracle China Partner`s Forum (prized appreciation letter from Oracle board member and Hyatt head office even after collecting 52 room-nights payment for no-shows); - 2015 Lexus New ES National Launch Off-Site Event in competitor hotel, Banyan Tree Lijiang; - CTF 2015 Lijiang (China Traveller`s Forum, hosted by Ctrip.com); - Swarovski 2015 Fall& Winter New Products Launch Took lead of the Phase-Two resort opening ceremony (phase-two property pricing ranked top 50 of China luxury hotels); Independently managed Event Team for over one year since DOE resigned; Monitored all the departmental tasks involving event revenue, forecast and action plans Assisted the Director of Sales and Marketing in the development of the strategic plan and event budget preparation; Standardised the team workflow of answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting hotel tours, planning events, creating event confirmations, event execution and event follow-up by Hyatt Events Standards; Maintained complete records of sales quotations, arrangements and all relevant documents for the hotel as per Hyatt's SOP Show less

Crown Meeting Manager

• Jun 2012 - Sep 2013

Mainly follow up global key account mice group. Know well about Black Cat Project which is running for driving more mice business in IHG. Maintain good relationship with organizer, handle well with complaints. Maintain good relationship with operation departments. Redevelop lost key account and trace back more business. Key account: IBM, Siemens, Lenovo, GPJ, U-MICE, Highteam, United Events, etc. Mainly follow up global key account mice group. Know well about Black Cat Project which is running for driving more mice business in IHG. Maintain good relationship with organizer, handle well with complaints. Maintain good relationship with operation departments. Redevelop lost key account and trace back more business. Key account: IBM, Siemens, Lenovo, GPJ, U-MICE, Highteam, United Events, etc.

Catering Sales Coordinator

• Mar 2011 - Jun 2012

Key Accounts: Wedding and Social Event, Commercial Associations, Travel Agency and Wholesales, Banking, PR/PCO Companies, Automobile, Education (University/EMBA) etc. -Prepared the daily and weekly event and sales reports as system administrator for daily briefing and business review -Conducted daily sales call, telemarketing, hotel site-inspection -Drafted MICE business proposal, contract, event orders -Coordinated various type of event business with operation team in hotel -Acquired 6-months reservation department experience of handling call-in bookings, revenue report generating at the beginning, transferred to Catering Sales team due to excellent performance review after probation Show less