Experience

JAK Shop & Bar Fitting Ltd

• United Kingdom
• Leasing Non-residential Real Estate

• Operations Director

  • Oct 2014 - Present

  We are a family run, joinery manufacturing company with more than 55 years experience in this sector. We provide an efficient service to the retail and leisure industry. We are a family run, joinery manufacturing company with more than 55 years experience in this sector. We provide an efficient service to the retail and leisure industry.



Right First Time Installations Ltd

• Office Manager

  • Jun 2014 - Mar 2015

  Remotely working as an office manager to a retail installation company. Remotely working as an office manager to a retail installation company.



Towergate Insurance

• Insurance
• 700 & Above Employee

• Operations Manager

  • Aug 2012 - Jun 2014

  Within the two years I have been in this role I have introduced a robust compliance system ensuring FCA guidance is adhered to and TCF outcomes are met. I Identified areas that were weak such as day to day monitoring of workloads and timescales, communications with clients and ensuring staff knowledge levels were adequate . Along with the management team I put together a training plan for the business and individuals along with new procedures to ensure everything we do is customer centric whilst also being within the regulatory guidelines. The introduction of a script to advised sale calls was the most challenging aspect of this, I used role plays, feedback sessions and one to one discussions to help embed this new process. Dealing customer complaints and feedback ensures that I have a 360 degree view on the client journey, analysing what our customers need and want ensures that we give the best service to them. Working within such a large organisation has its challenges, as a business within that I drew on the experience of our wider colleagues to ensure our business moved forward and year on year our new business increased by 16%, the client retention rates improved to 91% and debt over 60 days was reduced to less than 1%.



Streamline Interiors Ltd

• United Kingdom
• Civil Engineering

• Operations Director

  • Oct 2005 - Apr 2012

  Streamline Interiors Ltd was a shop fitting company which started in 2005 by my husband and I which covered the whole of the UK. The company was a small operation and therefore my role was varied: co-ordinating sites, liaising with centre management and clients, accounts (Sage 50), payroll, HR, checking contracts. I was also responsible for ensuring the staff were up to date on all their training and were aware of all Health and Safety issues they would come across on site giving induction training to new starters and staff briefings where appropriate, cross checking all site health and safety documentation once back at head office to ensure all issues had been dealt with.



Towry Law

• United Kingdom
• Investment Banking

• PA to Director

  • 1994 - 2008

  A varied role which included creation of financial reports, client information reports and correspondence. Contract management for office machinery and liaison with external suppliers. Diary management for the Director, minute taking for meetings, extensive work within Word and Excel, prepation of Powerpoint presentations and some database work. A varied role which included creation of financial reports, client information reports and correspondence. Contract management for office machinery and liaison with external suppliers. Diary management for the Director, minute taking for meetings, extensive work within Word and Excel, prepation of Powerpoint presentations and some database work.