Experience

Elephant Insurance

• United States
• Insurance Carriers
• 200 - 300 Employee

• Claim Experience Resolution Specialist

  • Jul 2016 - Present

  Richmond, Virginia Area



Consultant

• Licensed Insurance Agent: Property and Casualty

  • Aug 2014 - Present

  Virginia Insurance Agent for Property and Casualty



Teleperformance, Richmond, VA

• Licensed Insurance Agent

  • Aug 2014 - Jul 2016

  Richmond, Virginia Area Licensed Insurance Agent: Property and Casualty



Capital One Contract

• Project Coordinator

  • Feb 2011 - Oct 2011

  Monitor and maintain projects updating current status, deployment dates, project numbers tracked on a Excel spreadsheet. Created, maintain and update project status, planning tasks, target dates and milestones using MS Project, publish correspondence (using MS Word) project engagement dashboard to SB stakeholders with recently completed initiatives. Request status updates from stakeholders in an effort to determine any impacts to project, Supporting multiple software development projects and… Show more Monitor and maintain projects updating current status, deployment dates, project numbers tracked on a Excel spreadsheet. Created, maintain and update project status, planning tasks, target dates and milestones using MS Project, publish correspondence (using MS Word) project engagement dashboard to SB stakeholders with recently completed initiatives. Request status updates from stakeholders in an effort to determine any impacts to project, Supporting multiple software development projects and teams in their duties, tasks, responsibilities and functions: Generated correspondence targeted to solicit status reports in MS Outlook Update weekly staffing spreadsheet in Excel Organized and scheduled stakeholder meetings Assisted with creation of project schedules and dashboards Maintained and owned tasks, risks and action items spreadsheets in MS Excel Monitored the team mailbox in MS Outlook Worked independently with limited supervision Support Project Managers and Business Systems Analysts in assigned project based work Publish tasks, resources, artifacts and assisting with budget information in the Clarity software tool Publish artifacts in KnowlegeLink tool Assist with all Ad hoc duties as assigned Show less



SLAIT Consulting

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Analyst

  • Apr 2009 - Apr 2010

  Provided technical support to various Virginia State Agencies Provide technical, customer service support and problem resolutions to team members and application customers on many Microsoft products, commercial software and proprietary programs. Maintained Asset management and inventory excel database of computers, printer’s scanners and monitors. Installs, administers and configures operating systems and application software. Diagnosing, troubleshooting and resolving hardware… Show more Provided technical support to various Virginia State Agencies Provide technical, customer service support and problem resolutions to team members and application customers on many Microsoft products, commercial software and proprietary programs. Maintained Asset management and inventory excel database of computers, printer’s scanners and monitors. Installs, administers and configures operating systems and application software. Diagnosing, troubleshooting and resolving hardware, software, security, communication and networking issues. Responsible for installing and testing patches to application software as well as of testing software Reporting and keeping management abreast of customer satisfaction. Responsible for Re-IP for Printers and PCs, configuring static and DHCP and DNS installing and maintaining Microsoft Office Suites, Outlook, Internet Explorer, and Adobe Acrobat Created and maintained spreadsheets for surplus hardware equipment in MS Excel Managed and carried out routine analytical tasks and activities associated with one or more technical areas Coordinate efforts with end user and Help Desk to isolate and resolve hardware/software related problem Responsible for providing personnel training and phone support to various companies Show less



Seven Hills IT

• Project Coordinator

  • May 2008 - Feb 2009

  Created Change and Work Order tickets in HP Service Desk database Monitored team Outlook mailbox, responded to and or escalated requests in a timely fashion Generated professional correspondence at the request of team members Provided regular and timely updates and status reports on existing projects Updated Projects utilizing MS Project Updated Configuration item names, and created Production Applications related to Production environment in the Configuration Management… Show more Created Change and Work Order tickets in HP Service Desk database Monitored team Outlook mailbox, responded to and or escalated requests in a timely fashion Generated professional correspondence at the request of team members Provided regular and timely updates and status reports on existing projects Updated Projects utilizing MS Project Updated Configuration item names, and created Production Applications related to Production environment in the Configuration Management Database Created Configuration items for all environments that establish relationships to Systems and Sub-Systems in the Configuration Mgmt. Database. Environments: Development, QA, and Production Provided regular and time updates/reports on existing projects Show less



Federal Reserve Bank

• Infrastructure Project Analyst

  • May 2007 - May 2008

  Monitored team Outlook mailbox, responded to and or escalated requests in a timely fashion Screened calls and visitors. Screened correspondence, scheduled group meetings, and off-site events etc Updated project / planning tasks, target dates and milestones using MS Project Maintained and updated the Master server inventory lists and spreadsheets, status reports Submitted Infrastructure requests for IP’s, created and submitted Server host names, server profiles and add server… Show more Monitored team Outlook mailbox, responded to and or escalated requests in a timely fashion Screened calls and visitors. Screened correspondence, scheduled group meetings, and off-site events etc Updated project / planning tasks, target dates and milestones using MS Project Maintained and updated the Master server inventory lists and spreadsheets, status reports Submitted Infrastructure requests for IP’s, created and submitted Server host names, server profiles and add server forms Documented and updated the Policies and Procedure manuals for access to restricted Data Centers Coordinated Vendor access procedures for all Data Center sites Documented Infrastructure policies and procedures for accessing restricted data centers Show less



Apollo Inc, IBM

• Project Coordinator Asset Management

  • Feb 2006 - May 2007

  Asset management included: ownership and maintained two Master inventory asset management databases consisting of 1200 servers plus all other associated hardware for the Data Recovery Data Center move. Tracked all UNIX and Windows servers and all attached (Tape Drives, EMC Storage, Routers, Switches, Hubs) devices, determining specifications for the Data Center Extensive interaction with IT project managers, UNIX and Window Systems Administrators



Philip Morris USA

• Administrative Assistant/Project Coordinator

  • Nov 2004 - Nov 2005

  Served as liaison between Technical Team, Staff and Project Manager Screened calls and visitors. Screened correspondence, scheduled group meetings, and off-site events etc. Monitored team Outlook mailbox and responded to, escalated requests in a timely fashion Analyzed data and developed reports, charts using Microsoft Excel Maintained and coordinated project Risk, Issue, and Change logs within Livelink 9.2 Prepares correspondence and reports including database, operating… Show more Served as liaison between Technical Team, Staff and Project Manager Screened calls and visitors. Screened correspondence, scheduled group meetings, and off-site events etc. Monitored team Outlook mailbox and responded to, escalated requests in a timely fashion Analyzed data and developed reports, charts using Microsoft Excel Maintained and coordinated project Risk, Issue, and Change logs within Livelink 9.2 Prepares correspondence and reports including database, operating requirements using, Microsoft Work, Excel, PowerPoint and Outlook Arranged conferences to include preparing agenda, notifying participants and assembling meeting material Show less



Northrop Grumman

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Technical Support Specialist

  • Aug 2002 - Apr 2004

  Provided technical and functional support to Subject Matter Experts assigned to the National Operations Center (NOC), Chester, Virginia Member of Support Help Desk team, responsible for hardware, software, network installation of PCs and printers, troubleshooting technical problems and customer assistance for employees Tested software modules, such as proprietary Property and Unit Supply software (PBUSE). Advised and made recommendations to Regional Automation Support Centers for possible… Show more Provided technical and functional support to Subject Matter Experts assigned to the National Operations Center (NOC), Chester, Virginia Member of Support Help Desk team, responsible for hardware, software, network installation of PCs and printers, troubleshooting technical problems and customer assistance for employees Tested software modules, such as proprietary Property and Unit Supply software (PBUSE). Advised and made recommendations to Regional Automation Support Centers for possible workable solutions for problems Verified functional interfacing of Northrop Grumman-built software and Commercial off the Shelf software Show less