Experience

Bungalow 5

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Senior Manager

  • Jul 2015 - Present

  Oversee customer service, shipping and warehouse personnel and address issues within each department. Monitor customer service performance for effectiveness and make suggestions for improvement as needed. Responsible for interviewing, training and development, and performance reviews. Collaborate with department leaders to review and update policies /procedures as needed. Assist with training staff on changes. Coordinate projects between departments. Assist Accounting with billing discrepancies and commission related issues. Analyze weekly and monthly reports with accounting, customer service and claims department. Maintain relationship with customers, vendors and carriers. Address billing, claim or escalated customer service issues. Motivate and empower staff. Show less

• Office Manager

  • May 2010 - Jul 2015

  Supervise office staff and general workflow of order processing. Help foster positive relationships between departmentsResponsible for interviewing employees, training and development, scheduling and performance reviews Manage and maintain office schedule. Coordinate office functions, including hosting weekly companywide meeting to review upcoming week.Accurately allocate incoming inventory to backorders in systemOversee Claims Department including assessment of claim; keeping clientele satisfied yet mindful of company bottom linePrepare daily invoice and new order reportsAddress escalated claims and customer service issues. Maintain and foster positive customer relationships. Creatively make company minded but customer friendly solutions.Attend trade shows and assist with customer relation management, order processing, etc. Show less

• Shipping Coordinator

  • Nov 2009 - May 2010

  Process payments and paperwork for shipping, including pick slips, Bill of Lading, and customs paperworkAssist with order entryAssist customers via phone and email with various customer service questions and concerns.Responsible for daily invoice goalsIssued return shipmentsAssist with ad hoc jobs as needed.



Route 23 Honda

• United States
• Automotive
• 1 - 100 Employee

• Administrative Assistant

  • 2005 - 2008

  Establish and maintained a new filing system for Motor Vehicle Temporary records.Coordinated and maintained daily deposits, familiar with general accounting principles. Provided administrative support for the staff such as answering telephones, assisting visitors, filing, and resolving a range of administrative problems and inquiries.Trained new employees on office procedures. Skills: MS Word, MS Excel, MS PowerPoint, Adobe Acrobat, Reynolds and Reynolds and ERA Establish and maintained a new filing system for Motor Vehicle Temporary records.Coordinated and maintained daily deposits, familiar with general accounting principles. Provided administrative support for the staff such as answering telephones, assisting visitors, filing, and resolving a range of administrative problems and inquiries.Trained new employees on office procedures. Skills: MS Word, MS Excel, MS PowerPoint, Adobe Acrobat, Reynolds and Reynolds and ERA