Karen Goldstraw
Customer Services Team Leader at Strategic Insurance Services Ltd- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Lancing, UK
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Experience
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Strategic Insurance Services Ltd
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United Kingdom
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Insurance
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1 - 100 Employee
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Customer Services Team Leader
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Feb 2018 - Present
Customer Service Team Leader responsible for managing individual and group insurance policies for expatriates around the world, and supervising the customer service team at Expatriate Group.
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Administrator and Customer Services Agent
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Jan 2016 - Feb 2018
Answering inbound queries via email, webchat, and telephone. Processing new insurance policies, renewals, refunds, and cancellations. Managing group insurance accounts and liaising with brokers. Dealing with travel, international health care, personal accident, and term life policies. Mentoring new staff. General admin duties.
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Slinky Pins
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Dec 2011 - Jan 2017
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AIG
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United States
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Insurance
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700 & Above Employee
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Customer Service Agent
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Sep 2012 - Jan 2016
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Beales Department Stores
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United Kingdom
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Retail
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100 - 200 Employee
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Accessories Department Sales Assistant
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Mar 2010 - Jul 2012
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The Lancet
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United Kingdom
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Book and Periodical Publishing
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100 - 200 Employee
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Senior Administrator
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Mar 2006 - Aug 2007
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Disney Store
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United States
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Retail
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700 & Above Employee
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Cast Member
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Nov 2000 - Nov 2003
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Education
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1999 - 2001
London College of Music and Media
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1993 - 1999
Boundstone Community College
GCSEs, AS-Levels, and A-Levels, A-C
Community
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