Experience

Periodontal Associates
• United States
• Medical Practices
• 1 - 100 Employee
• Treatment Coordinator

  • Jul 2023 - Present


Within Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Admissions Specialist

  • May 2022 - Feb 2023

  • Provided information and overview of the eating disorder PHP/IOP treatment program. • Exceeded admission goals as defined by management by 2 percent. • Guided clients through the admissions process from clinical intake assessment through admission date. • Performed comprehensive intake assessments via zoom technology. • Provided education, support, and referral resources to potential clients and their families. • Managed admission cases using various web-based technologies through constant communication with admissions director, medical and clinical team, and the utilization review specialist. • Proficient in various EMR systems, Salesforce, Slack and Google suite. Show less



NourishRX, LLC

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Client Care Coordinator/Outreach

  • Aug 2021 - Feb 2022

  • Managed intake process and made correct clinical assessment to clients. • Recommended services based on client needs and educated client in regard to new membership platform. • Built relationships with community partners, healthcare providers, and specialized healthcare systems by daily outreach and communication. • Utilized new practice management platform for health and wellness professionals to improve intake process and workflow. • Filled all provider’s schedules with appropriate client match. Show less



Walden Behavioral Care

• United States
• Mental Health Care
• 200 - 300 Employee

• Client Navigator

  • Jan 2020 - Mar 2020

  • Provided every individual with a comprehensive, patient first experience from first call to admissions and constant communication during their treatment. • Collaborated effectively with clinical and administrative teams. • Worked with the Program Director to ensure admissions calls were managed in a positive and supportive manner working to keep the program full. • Communicated with client’s outpatient providers to understand how the clinical team may best meet their expectations and continue strong referral relationship. • Assisted with discharge planning by identifying and recommending community resources. Show less



Metrowest Nutrition and Therapy

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Office Manager

  • Jan 2018 - Jan 2020

  • Managed patient intakes while providing a welcoming, consistent, and positive experience. • Utilized empathetic listening skill to communicate with various outpatient providers • Managed scheduling and customer service questions while answering phones • Developed operational systems to onboard more patients. • Processed Insurance claims to increase revenue. • Assisted in marketing and outreach. • Managed patient intakes while providing a welcoming, consistent, and positive experience. • Utilized empathetic listening skill to communicate with various outpatient providers • Managed scheduling and customer service questions while answering phones • Developed operational systems to onboard more patients. • Processed Insurance claims to increase revenue. • Assisted in marketing and outreach.