karen Fredericks

Customer Retention Manager at 4Com
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Bournemouth Area, UK
Skills

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Experience

  • 4Com
    • Brazil
    • Advertising Services
    • 1 - 100 Employee
    • Customer Retention Manager
      • Mar 2020 - Present

      Contract negotiation, contract extensions, upselling, crm management, complaint handling, customer service, debt management, client retentionOnboarding/offboarding, Ofcom compliance, sales, staff development

    • customer sales team leader
      • Jan 2018 - Mar 2020

      heading up customer retentions, negotiating new and ongoing contracts, up selling, complaints handling

    • Account Administrator
      • Feb 2016 - Jan 2018

    • additional services coordinator
      • Jan 2015 - Feb 2016

    • Telesales Executive
      • Jul 2014 - Oct 2015

      B2b sales

  • Connells
    • United Kingdom
    • Real Estate
    • 700 & Above Employee
    • Branch Partner
      • Nov 1996 - Feb 2015

      All aspects of estate agency All aspects of estate agency

  • Martin & Co (UK) Ltd
    • United Kingdom
    • Construction
    • Operations director
      • Nov 2003 - Nov 2004

Education

  • Tiverton High School
    1986 - 1989
  • Wheatley Hills Middle School

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