Experience

PFS Investments

• Financial Services
• 300 - 400 Employee

• Independent Contractor

  • Dec 2011 - Present

  Financial Coaching, Debt Management and Resolution, Retirement Planning, College Savings, Life Insurance, Auto/Home Insurance, Long Term Care, Annuities, Mutual Funds, Personal Legal Protection. Financial Coaching, Debt Management and Resolution, Retirement Planning, College Savings, Life Insurance, Auto/Home Insurance, Long Term Care, Annuities, Mutual Funds, Personal Legal Protection.



Emerald City Co-Op

• Host/Administrator

  • 2015 - 2016



Sterling's Bistro

• Sterling Heights, Michigan

• Beverage & Hospitality Manager

  • May 2011 - Feb 2012

  *Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. *Scheduled and directed staff in daily work assignments to maximize productivity. *Efficiently resolved problems or concerns to the satisfaction of all involved parties. *Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. *Exhibited thorough knowledge of menu, beverages, supervisory duties, service techniques, and guest interactions. *Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. *Developed and maintained exceptional customer service standards. *Built sales forecasts and schedules to reflected desired productivity targets. *Collaborated with the Executive Chef to analyze and approve all food and beverage selections. *Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. *Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. *Regularly updated computer systems with new pricing and daily food specials. *Worked closely with the chef and cooks to determine menu plans for special events or occasions. *Managed accounts payable, accounts receivable and payroll. *Developed training programs for menu knowledge, wine/beer/liquor knowledge, food and wine/beer pairings. *Wrote, administered and graded tests for service staff for regular appraisal of food, beverage and service standard knowledge. Implemented further training for areas that needed improvement with each staff member. *Co Coordinated and facilitated wine dinners for 100 plus guest, with multiple courses. Educated staff on food and wine pairings and executed seamless multi-course dinner services. Show less



Burton's Grill

• Virginia Beach, Virginia

• Training Coordinator/Associate Manager

  • Sep 2008 - Apr 2011

  *Provided exceptional customer service as a member of waitstaff. *Helped train and develop staff as a training coordinator *Regularly conducted pre-shift meetings to ensure organizational efficiency. *Scheduled and directed staff in daily work assignments to maximize productivity. *Efficiently resolved problems or concerns to the satisfaction of all involved parties. *Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. *Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. *Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. *Developed and maintained exceptional customer service standards. *Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. *Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. *Regularly updated computer systems with new pricing and daily food specials. *Worked closely with the chef and cooks to determine menu plans for special events or occasions. *Coordinated private dining events for guests, as well as large scale wine and beer dinners. Show less