Karen Fernald
Customer Service Supervisor at Atlantic Broadband- Claim this Profile
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Bio
Peter Gianakos
I currently work with Karen in the Utica, NY Site. I have been working with her for over 6 years. She originally reported to me and then received a well-deserved promotion and became my peer at that time. Karen's work ethics far exceed any outstanding employee you may currently have on your team. She goes above and beyond for her team, site and company! She is always positive and optimistic, she has a can-do attitude. She has earned the respect from her team, peers and superiors because of her commitment for excellence and drive for continued improvements. I would never would want to see Karen leave EGS but if she did I can say for certain that company would be gaining a major asset from her.
Ryan Pitts
I had the opportunity to work with Karen during my time with EGS. Karen is a true professional and skilled operations manager. Karen is excellent at assessing individuals to understand what motivates them. She quickly identifies barriers to their success in an effort to help them overcome those challenges and contribute to the team’s success. Karen is fierce in her commitment to excellence at the individual, team and organizational level. This resulted in Karen’s team and the site operating at or near the top position within the organization, a testament to Karen’s ability to drive results. Karen does this by building relationships with her team. She has a true compassion and appreciation for her team that fosters respect and motivates the team to do well. She also inspects what she expects and demonstrates a willingness to get in the trenches when needed. I am thankful to have worked with Karen. I would welcome the opportunity to do so again and certainly recommend her to any project, team or organization.
Peter Gianakos
I currently work with Karen in the Utica, NY Site. I have been working with her for over 6 years. She originally reported to me and then received a well-deserved promotion and became my peer at that time. Karen's work ethics far exceed any outstanding employee you may currently have on your team. She goes above and beyond for her team, site and company! She is always positive and optimistic, she has a can-do attitude. She has earned the respect from her team, peers and superiors because of her commitment for excellence and drive for continued improvements. I would never would want to see Karen leave EGS but if she did I can say for certain that company would be gaining a major asset from her.
Ryan Pitts
I had the opportunity to work with Karen during my time with EGS. Karen is a true professional and skilled operations manager. Karen is excellent at assessing individuals to understand what motivates them. She quickly identifies barriers to their success in an effort to help them overcome those challenges and contribute to the team’s success. Karen is fierce in her commitment to excellence at the individual, team and organizational level. This resulted in Karen’s team and the site operating at or near the top position within the organization, a testament to Karen’s ability to drive results. Karen does this by building relationships with her team. She has a true compassion and appreciation for her team that fosters respect and motivates the team to do well. She also inspects what she expects and demonstrates a willingness to get in the trenches when needed. I am thankful to have worked with Karen. I would welcome the opportunity to do so again and certainly recommend her to any project, team or organization.
Peter Gianakos
I currently work with Karen in the Utica, NY Site. I have been working with her for over 6 years. She originally reported to me and then received a well-deserved promotion and became my peer at that time. Karen's work ethics far exceed any outstanding employee you may currently have on your team. She goes above and beyond for her team, site and company! She is always positive and optimistic, she has a can-do attitude. She has earned the respect from her team, peers and superiors because of her commitment for excellence and drive for continued improvements. I would never would want to see Karen leave EGS but if she did I can say for certain that company would be gaining a major asset from her.
Ryan Pitts
I had the opportunity to work with Karen during my time with EGS. Karen is a true professional and skilled operations manager. Karen is excellent at assessing individuals to understand what motivates them. She quickly identifies barriers to their success in an effort to help them overcome those challenges and contribute to the team’s success. Karen is fierce in her commitment to excellence at the individual, team and organizational level. This resulted in Karen’s team and the site operating at or near the top position within the organization, a testament to Karen’s ability to drive results. Karen does this by building relationships with her team. She has a true compassion and appreciation for her team that fosters respect and motivates the team to do well. She also inspects what she expects and demonstrates a willingness to get in the trenches when needed. I am thankful to have worked with Karen. I would welcome the opportunity to do so again and certainly recommend her to any project, team or organization.
Peter Gianakos
I currently work with Karen in the Utica, NY Site. I have been working with her for over 6 years. She originally reported to me and then received a well-deserved promotion and became my peer at that time. Karen's work ethics far exceed any outstanding employee you may currently have on your team. She goes above and beyond for her team, site and company! She is always positive and optimistic, she has a can-do attitude. She has earned the respect from her team, peers and superiors because of her commitment for excellence and drive for continued improvements. I would never would want to see Karen leave EGS but if she did I can say for certain that company would be gaining a major asset from her.
Ryan Pitts
I had the opportunity to work with Karen during my time with EGS. Karen is a true professional and skilled operations manager. Karen is excellent at assessing individuals to understand what motivates them. She quickly identifies barriers to their success in an effort to help them overcome those challenges and contribute to the team’s success. Karen is fierce in her commitment to excellence at the individual, team and organizational level. This resulted in Karen’s team and the site operating at or near the top position within the organization, a testament to Karen’s ability to drive results. Karen does this by building relationships with her team. She has a true compassion and appreciation for her team that fosters respect and motivates the team to do well. She also inspects what she expects and demonstrates a willingness to get in the trenches when needed. I am thankful to have worked with Karen. I would welcome the opportunity to do so again and certainly recommend her to any project, team or organization.
Credentials
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Adapting Leadership to Behavioral Styles
LinkedInAug, 2022- Nov, 2024 -
How to Train Your Brain For Happiness
LinkedInJul, 2022- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInMay, 2021- Nov, 2024 -
Listening to Customers
LinkedInMay, 2021- Nov, 2024 -
Holding Yourself Accountable
LinkedInApr, 2021- Nov, 2024 -
Embracing Unexpected Change
LinkedInMar, 2021- Nov, 2024 -
Leading Your Team Through Change
LinkedInMar, 2021- Nov, 2024 -
Managing Organizational Change for Managers
LinkedInMar, 2021- Nov, 2024 -
Executive Leadership
LinkedInFeb, 2021- Nov, 2024 -
Motivating and Engaging Employees
LinkedInFeb, 2021- Nov, 2024 -
Retail Sales Management
LinkedInFeb, 2021- Nov, 2024 -
Transformational Leadership
LinkedInFeb, 2021- Nov, 2024 -
Using Questions to Foster Critical Thinking and Curiosity
LinkedInFeb, 2021- Nov, 2024
Experience
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Atlantic Broadband
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United States
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Telecommunications
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300 - 400 Employee
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Customer Service Supervisor
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Feb 2020 - Present
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THAMES VALLEY COMMUNICATIONS I
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United States
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Customer Service Manager
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Dec 2016 - Feb 2020
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Alorica
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Operations Manager
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Apr 2012 - Aug 2016
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Team Leader
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Jan 2008 - Apr 2012
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Education
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Westerly High School Westerly, Rhode Island