Experience

Kansas Department of Commerce

• United States
• Government Administration
• 200 - 300 Employee

• Program Consultant

  • Oct 2006 - Present

  Train/Educate ROZ staff on the Salesforce platform in daily operational activities, work ethics, and business detail. Designing workflow easy-to-follow procedures helping staff with the learning steps. Ensures that the work performed in the area of responsibility complies with agency policies and procedures. Interfaces with Salesforce resource management to gather data, study processes, identify problems, and utilize technological analytical tools to formulate solutions. Accept and apply teamwork problem-solving and decision-making to enhance the daily workflow. Monitors and reviews ROZ applications, paying close attention to detailed information and the required documentation provided by the applicant to determine program eligibility. Researches and evaluates special projects involving independently collecting and compiling information from a variety of sources, analyzing results, and preparing final recommendations. Meet with the Program Manager to discuss problems relating to the services or program content and objectives. May develop and establish standards to evaluate the effectiveness of staff; designs initiatives to assist staff in developing and improving their job skills. Confers with the ROZ staff to explain, interpret and discuss programs, laws, rules, regulations, and policies, and determines adequacy of services; resolves special problems. Provides program information and advises potential applicants on the procedures, eligibility requirements, and regulations of the program. Responds to internal and external phone and email messages to explain and answer questions related to the program. Respond to the public's requests concerning the ROZ Programs' operational procedures, statutes, policies, and guidelines, and provide professional effective services.



Kansas Dept Of Wildlife & Park

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Assistant III

  • Sep 2000 - Oct 2006

  Maintained accounting, financial, and cost records. Record customer data in Microsoft Access. Reconciled statements and prepared vouchers for payment. Reconciled ledgers with other department records, summarized ledgers on a monthly basis, and provided expenditures analysis as needed. Prepared bank deposits of large sums of currency. Composed correspondence and reports from drafts, verbal instructions or on own initiative. Provided reports such as operating statements, visitation and permit sales. Provided guidance, training, and supervision to seasonal employees. Provided customer service and information to the public.



Sac-n-Fox Casino

• United States

• Team Leader

  • Apr 1996 - Feb 2000

  Supervised all soft-count employees who sorted and counted all currency by denomination either with the use of a sorter or by hand counting and facing. Maintained all wins and losses in an accounting fashion in a secure and confidential manner to protect the funds of the Casino. Participated in the daily workload while training new soft-count employees and scheduled employees on a monthly basis to ensure adequate staffing. Worked with the Department Director with annual evaluations and work dilemmas associated with the employee or equipment. Stayed past regularly scheduled work hours when equipment failed while the technician performed maintenance on the equipment.



Hiawatha Community Hospital - Now known as Amberwell

• United States

• Data Entry Clerk, Health Information

  • Oct 1993 - Apr 1996

  Duties of this position included assembling, breakdown, and analysis of the patient medical chart, filing reports, record data on a computer for billing purposes. Maintain all reports in a confidential manner, answered and directed telephone calls, and other job duties as assigned by the director. Patient confidentiality was of extreme importance and was handled in that manner. Duties of this position included assembling, breakdown, and analysis of the patient medical chart, filing reports, record data on a computer for billing purposes. Maintain all reports in a confidential manner, answered and directed telephone calls, and other job duties as assigned by the director. Patient confidentiality was of extreme importance and was handled in that manner.