Karen Fall

Vice President Member Contact Center at Wescom Credit Union
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Contact Information
us****@****om
(386) 825-5501
Location
Pasadena, California, United States, US

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Experience

  • Wescom Credit Union
    • Banking
    • 400 - 500 Employee
    • Vice President Member Contact Center
      • Apr 2014 - Present

    • Director
      • Jun 2001 - Present

      Responsible for two call center locations with multi-channel communications for member engagement with emphasis on achieving company initiatives. Teams include 80 representatives with talent that includes Chat, eMail, Internet and Agent assisted Consumer Loan processing, both inbound and outbound calls and Quality Assurance Team.

    • Vice President Member Services
      • Jun 2001 - Present

      Responsible for two call center locations and the Member Service Department. There are currently 88 team members within these areas of responsibility. These departments provide members and Wescom team members assistance through multi-channels to further member engagement and support company initiatives.

Education

  • Western CUNA Management School
    2006 - 2008

Community

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