Creative Project Manager

• Nov 2022 - Present

Freelance Marketing and Creative Project Manager

• Jul 2022 - Nov 2022

Visual Merchandising and Design Manager

• Jul 2019 - Jun 2022

• Manage a team with up to ten members and develop designs that are applied across interior renovations, marketing materials, and website to increase company’s reputation and attract more B2B clients.• Create merchandising layouts and visual displays that are appealing to target buyers and provide a consistent brand image.• Develop branding and marketing materials for retail furniture and department store customers such as Macy’s, Living Space, Aaron’s.• Transitioned outsourced photography efforts into creating an in-house studio during pandemic, saving company more than $100K a year. • Designed and decorated showroom strategically in Main Office and in High Point, NC to maximize client experience based on product category (dining, bedroom, office, or living room). Show less

Interior Design Manager

• Jan 2019 - Jun 2022

Marketing, Branding and Graphic Design Manager

• Jun 2017 - Dec 2018

• Executed all branding materials for booths, catalogs, flyers, and information postcards to increase company’s visibility and brand recognition for a fair trade women accessories company, achieving $1M in revenue during first year. • Interfaced with bloggers and influencers to establish partnerships to showcase collections in their social media platforms. • Executed all branding materials for booths, catalogs, flyers, and information postcards to increase company’s visibility and brand recognition for a fair trade women accessories company, achieving $1M in revenue during first year. • Interfaced with bloggers and influencers to establish partnerships to showcase collections in their social media platforms.

Branding, Website, and Event Coordinator

• Sep 2013 - Dec 2016

• Developed event invitations, decorations, and activities for Christmas company’s events, hosting foster family communities. • Drove website and facility rebranding efforts, including photos, content, and social media efforts. • Developed event invitations, decorations, and activities for Christmas company’s events, hosting foster family communities. • Drove website and facility rebranding efforts, including photos, content, and social media efforts.

General Manager

• Apr 2012 - Nov 2012

• Directed all aspects of operations, including staff training, quality control, and customer satisfaction within a 48-room seasonal property to maintain full occupancy. • Led and trained five front desk agents, five housekeepers, and two maintenance staff members to meet and exceed quality and service standards. • Handled customer complaints and answered questions, achieving 4.8 out of 5 ratings - highest reviews in five years. • Directed all aspects of operations, including staff training, quality control, and customer satisfaction within a 48-room seasonal property to maintain full occupancy. • Led and trained five front desk agents, five housekeepers, and two maintenance staff members to meet and exceed quality and service standards. • Handled customer complaints and answered questions, achieving 4.8 out of 5 ratings - highest reviews in five years.

Guest Relations Specialist

• Sep 2010 - Apr 2012

• Oversaw front office operations with a luxury property with 36 cottages to ensure client satisfaction from reservation to check-out. • Managed team of 30+ housekeeping, maintenance, and office staff members. • Maintained a five-stars review rating by building a customer-focused team that provide highest service and quality standards. • Oversaw front office operations with a luxury property with 36 cottages to ensure client satisfaction from reservation to check-out. • Managed team of 30+ housekeeping, maintenance, and office staff members. • Maintained a five-stars review rating by building a customer-focused team that provide highest service and quality standards.

Front Office Supervisor

• Jul 2008 - Sep 2010

Designer

• Jul 2005 - Aug 2007