Karen Easby

Case Officer at Capita Remediation Services
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Contact Information
us****@****om
(386) 825-5501
Location
Thelwall, Cheshire, United Kingdom, GB
Languages
  • English -
Skills

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Bio

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Credentials

  • NVQ 1 & 2 Customer Service
    -

Experience

  • Capita Remediation Services
    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Case Officer
      • Sep 2017 - Present

  • SCOTTISH POWER (IBERDROLA Renovables)
    • Customer Relations Officer
      • 2009 - Present

      Bringing resolution and solutions to all/every issue.Being able to think on my feet was important as the position involved dealing with different/vaired issues each time.Having previous test/business analyst skills were able to be applied to any situation that arose and the improvement of methods within the team.

  • Time off due to family illness
    • Time Off due to family illness
      • Nov 2015 - Sep 2017

      Due to family illness, moved from Scotland back to England

  • Scottish Power
    • Utilities
    • 1 - 100 Employee
    • Customer Relations Officer and Test/Business Analyst
      • Aug 1999 - Nov 2015

      External transfer from Ombudsman or external agency regarding high level complaint, this case/complaint had to be investigated and closed to clients satisfaction. Due to my small analyst background I also produced several reports for my manager including root cause analysis.

Education

  • Lymm High School
    A Level, Sociology
    1988 - 1990
  • St John R.C High School
    GCSE's, 8 GCSE
    1983 - 1988

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