Experience

PerfectIt™

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jun 2022 - Present



Engoo

• South Korea
• E-Learning Providers
• 700 & Above Employee

• Editor and News Writer

  • Mar 2021 - May 2022

  • Researched, wrote and graded daily news articles for English language learners. • Copyedited and fact-checked articles from other news contributors and third-party sources. • Researched, wrote and graded daily news articles for English language learners. • Copyedited and fact-checked articles from other news contributors and third-party sources.



Cloudmore

• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee

• Editor and Content Writer

  • Nov 2018 - Jul 2020

  • Developed and delivered creative content that positions Cloudmore positively and in line with strategic objectives • Wrote IT services-focused op-eds and blogs • Edited and proofread customer-facing content • Supported content distribution to online channels and social media platforms • Worked closely with colleagues to create and deliver core campaigns in support of the corporate narrative and firm vision • Developed and delivered creative content that positions Cloudmore positively and in line with strategic objectives • Wrote IT services-focused op-eds and blogs • Edited and proofread customer-facing content • Supported content distribution to online channels and social media platforms • Worked closely with colleagues to create and deliver core campaigns in support of the corporate narrative and firm vision



IFC Review

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Commissioning Editor

  • Jun 2017 - Nov 2018

  • Co-planned, organized, and monitored the progress of finance publications • Undertook market research/investigated market trends across global financial services • Commissioned magazine content from authors • Liaised with authors and production staff including designers and printers • Subbed and proofed commissioned content • Wrote technical content for print and online • Co-planned, organized, and monitored the progress of finance publications • Undertook market research/investigated market trends across global financial services • Commissioned magazine content from authors • Liaised with authors and production staff including designers and printers • Subbed and proofed commissioned content • Wrote technical content for print and online



QS Quacquarelli Symonds

• United Kingdom
• Higher Education
• 700 & Above Employee

• Content Writer for TopMBA.com

  • Feb 2017 - Feb 2018

• Customer Success Manager/Content Writer for TopMBA.com

  • Apr 2014 - Jan 2017

  Customer Success Manager:• Worked with account managers to attract new business with a focus on clients in Asia and Europe• Offered consulting on international student recruitment strategies and planning• Managing client expectations throughout the sales process and beyond- to event, marketing, and advertising execution• Facilitated event preparation and follow up• Oversaw online advertising and content collection, scheduling and reportingContent Writer for TopMBA.com:- Wrote content for candidates interested in MBA study- Edited content for digital purposes, including search engine optimisation- Developed and maintained a professional network with universities, companies and individuals to build expertise and gain insight - Worked with the social media team to promote content Show less



Language Muses

• Freelance Language Tutor

  • Jan 2013 - Apr 2014



Wall Street Institute France

• Paris Area, France

• Service Manager

  • Sep 2012 - Nov 2012

  • Lead a team of teachers and customer service staff • Budget control, quality control and day-to-day running of center service operations • Staff selection, training, observation, evaluation, motivation and professional development • Lead a team of teachers and customer service staff • Budget control, quality control and day-to-day running of center service operations • Staff selection, training, observation, evaluation, motivation and professional development



Gachon University

• South Korea
• Higher Education
• 200 - 300 Employee

• Non- Tenure Track English Lecturer

  • Sep 2009 - Aug 2012

  • Taught university freshmen through senior level students Academic English as part of their mandatory English curriculum • Designed, planned and taught courses in Business English focusing on resume and cover letter writing, as well as interviewing skills. • Authored assessment materials and conducted exams individually and as part of a test creation team. • Taught university freshmen through senior level students Academic English as part of their mandatory English curriculum • Designed, planned and taught courses in Business English focusing on resume and cover letter writing, as well as interviewing skills. • Authored assessment materials and conducted exams individually and as part of a test creation team.



GEPIK

• Gyeonggido, South Korea

• Teacher of English as a Foreign Language

  • Sep 2006 - Sep 2009

  • Planned lessons, developed pedagogical materials and delivered 22 hours of lessons a week. • Lead extracurricular activities, including English drama and theatre. • Planned lessons, developed pedagogical materials and delivered 22 hours of lessons a week. • Lead extracurricular activities, including English drama and theatre.