Experience

Class Hotel Apartments

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Oct 2023 - Present

• Reservations Supervisor

  • Nov 2019 - Oct 2023

  Responsible for providing travel information, itineraries and prices, handling customer complaints or concerns, counseling clients on terms and conditions of travel or making reservations and sending out confirmation notices.• In charge of Reservations Department to ensure the smooth and efficient operations in the department through prompt, effective and proper reservations service.• Act as the first point of contact for advertising bookings and general enquiries from potential and existing advertisers. • Also support front office related functions of Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to all guests and visitors. • Meet with Managers to review daily assignments and priorities • Ensure the hotel guests are having quality services and resolve their complaints • Manage diaries and organize meetings and appointments, often control access to the manager/executive • Establish an internal communications strategy in conjunction with senior managers Show less

• Guest Relations Officer

  • Nov 2018 - Nov 2019

  Maintains open line of communication between staff and guests. Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.

• Front Office Executive

  • Nov 2017 - Nov 2018

  * Creating guest database.* Handling guest accounts.* Coordinating guest service.* Trying to sell a service.* Ensuring guest satisfaction.* Handling in-house communication through PBX.



InterContinental Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Hostess

  • Mar 2016 - Nov 2017

  In charge in reservations and walk-in parties to ensure guest satisfaction  Addressed guest inquiries and issues, solved problems and provided product  Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment.  Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere. In charge in reservations and walk-in parties to ensure guest satisfaction  Addressed guest inquiries and issues, solved problems and provided product  Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment.  Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere.



Symphony Style Hotel

• Kuwait
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Feb 2014 - Mar 2016

  Trained to perform all of the duties performed by the Crew Members.  Responsibility for directing the daily operations of a restaurant  Schedule employee shifts and assign duties  Uses the company cash register accurately and maintains proper control of company assets. Makes accurate deposits  Works as a team player to support other employees in completing their tasks. Trained to perform all of the duties performed by the Crew Members.  Responsibility for directing the daily operations of a restaurant  Schedule employee shifts and assign duties  Uses the company cash register accurately and maintains proper control of company assets. Makes accurate deposits  Works as a team player to support other employees in completing their tasks.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Care Specialist

  • Nov 2012 - Feb 2014

   Resolving issues regarding billing and customer accounts  Open, read, route, and distribute incoming mail and other material and prepare answers to routine letters  Providing troubleshooting and resolution to technical issues in regards with applications.  Resolving issues regarding billing and customer accounts  Open, read, route, and distribute incoming mail and other material and prepare answers to routine letters  Providing troubleshooting and resolution to technical issues in regards with applications.