Karen Downard
Systems Analyst II at Aqua America- Claim this Profile
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Bio
Paul Guerin
I had the pleasure and privilege of working with Karen for a number of years on a number of projects and teams, most recently as scrummaster/coach of a team in which she performed the role of Software QA Analyst. She was an invaluable asset to the team - diligent, knowledgeable, judicious, reliable, enthusiastic, trustworthy, adaptable. Karen's greatest strength is that she cares deeply about the work and about the people; her passion fuels her efforts and invigorates the team to reach for and achieve results.
Steve Morse
Karen has an uncanny knack for organization and detail that was invaluable for some of the projects on which we worked together. We implemented features that impacted all areas of a managed health care system and her breadth of knowledge was vital, not only for planning and executing the testing, but also during the estimation phase. She helps keep a project on track. She is truly a pleasure to work with.
Paul Guerin
I had the pleasure and privilege of working with Karen for a number of years on a number of projects and teams, most recently as scrummaster/coach of a team in which she performed the role of Software QA Analyst. She was an invaluable asset to the team - diligent, knowledgeable, judicious, reliable, enthusiastic, trustworthy, adaptable. Karen's greatest strength is that she cares deeply about the work and about the people; her passion fuels her efforts and invigorates the team to reach for and achieve results.
Steve Morse
Karen has an uncanny knack for organization and detail that was invaluable for some of the projects on which we worked together. We implemented features that impacted all areas of a managed health care system and her breadth of knowledge was vital, not only for planning and executing the testing, but also during the estimation phase. She helps keep a project on track. She is truly a pleasure to work with.
Paul Guerin
I had the pleasure and privilege of working with Karen for a number of years on a number of projects and teams, most recently as scrummaster/coach of a team in which she performed the role of Software QA Analyst. She was an invaluable asset to the team - diligent, knowledgeable, judicious, reliable, enthusiastic, trustworthy, adaptable. Karen's greatest strength is that she cares deeply about the work and about the people; her passion fuels her efforts and invigorates the team to reach for and achieve results.
Steve Morse
Karen has an uncanny knack for organization and detail that was invaluable for some of the projects on which we worked together. We implemented features that impacted all areas of a managed health care system and her breadth of knowledge was vital, not only for planning and executing the testing, but also during the estimation phase. She helps keep a project on track. She is truly a pleasure to work with.
Paul Guerin
I had the pleasure and privilege of working with Karen for a number of years on a number of projects and teams, most recently as scrummaster/coach of a team in which she performed the role of Software QA Analyst. She was an invaluable asset to the team - diligent, knowledgeable, judicious, reliable, enthusiastic, trustworthy, adaptable. Karen's greatest strength is that she cares deeply about the work and about the people; her passion fuels her efforts and invigorates the team to reach for and achieve results.
Steve Morse
Karen has an uncanny knack for organization and detail that was invaluable for some of the projects on which we worked together. We implemented features that impacted all areas of a managed health care system and her breadth of knowledge was vital, not only for planning and executing the testing, but also during the estimation phase. She helps keep a project on track. She is truly a pleasure to work with.
Experience
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Aqua
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United States
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Utilities
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100 - 200 Employee
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Systems Analyst II
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Jun 2017 - Present
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Customer Systems QA Analyst
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Feb 2013 - Present
Create and execute System, Regression and Smoke test scripts for BANNER and related water utility and service order systems. Coordinate/document larger-scale testing efforts within and outside department. Participate in business requirements sessions with all impacted departments. Lead department conference calls. Windows 7 Rollout Pilot Tester/Coordinator. Disaster Recovery Tester/Coordinator. Define requirements for updated Defect/Enhancement tracking system.Utilized: TOAD, SnagIt, Microsoft Office, Outlook, SQL, Chameleon, ACMI, ASOA, ACES, Service Link, Ipswitch, Notepad ++, XML, .xls, .csv*Business Analyst Boot Camp (2014)
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Medecision
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United States
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Software Development
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100 - 200 Employee
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Senior Software Quality Assurance Analyst
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Nov 1999 - Feb 2013
Agile/Scrum team memberCreate Test Cases/scripts, acceptance tests for managed MED/BH applications based on requirementsPerform Acceptance/Functional/Smoke/Regression testingCreate/maintain Test Plans for new/maintenance releasesIdentify/analyze defects, escalate when necessaryDevelop/implement/maintain testing processesWork with Dvlp, Functional and Product Mgt teams in planning/review sessions for new functionalityCore team member that developed workflows, training and rollout of company's defect tracking system, ClearQuestDemonstrated UM/CM/DM product at annual User ConferenceQA point person for multiple maintenance releasesAnalyzed/estimated/assigned/tested defects for quarterly and off-cycle maintenance releasesProficient in Outlook, Word, Excel, PowerPoint, Req Pro, Clear Quest, ChangePoint, SQL/Cache/Oracle DBs, TrackWise, Agile Methodologies, Quality Center, RUP & Agile methods, ScrumWorks, Team ForgeManaged testing/training for multiple releasesCreate/update project worksheets and project plansCreated training doc for QA DeptTrack progress of team members script writing and testing statusInterviewed potential/mentored new staff •Leadership Essentials: Leading Innovation (2012)•Introduction to Web Services (2012)•Communication and Listening Skills (2011)•Leadership Essentials: Building Your Influence as a Leader (2011)•Leadership Essentials: Being Approachable (2011)•Motivation and Productivity (2011)•Emotional Intelligence and Personal Effectiveness (2010)•Leadership Style and Effectiveness (2010)•Coaching Effectively (2010)•Constructive Conflict Resolution (2010)•Six Sigma Yellow Belt (2008) Green Belt (2009)•Senn Delaney Corporate Culture off-site workshop (2009)•Certified ScrumMaster (2008)•Agile/High Speed Testing Techniques (2008) •Project Mgt Training (2006)•Q4 2006 Quality Award recipient •Wellness Committee member•Operation Santa volunteerSend inquiries to down051797@comcast.net
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Senior Intake Clinician
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Jun 1995 - Nov 1999
Provided telephonic intake assessments and referrals to individuals, couples and families through Employee Assistance and Managed Care programs. Provided crisis counseling. Interacted with Counselors, Psychiatrists, Groups and Hospitals to facilitate appropriate level of care.Managed arrival/departure and lunch schedules for department of 15+ staff members. Created and managed telephone routing reports on a daily, monthly, quarterly and annual basis for all levels of management. Participated in NCQA accredidation process.Moved into the IT section of the company and continued reporting functions.
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State Farm
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United States
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Insurance
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700 & Above Employee
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Administrative Staff
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Jun 1989 - Jan 1995
During summer and winter breaks from College and Graduate School, peformed various administrative tasks including mail and file work, switchboard duties, various work on customer files, communicated with police departments, law offices, insureds and claimants.Acquired knowledge about insurance and legal systems. During summer and winter breaks from College and Graduate School, peformed various administrative tasks including mail and file work, switchboard duties, various work on customer files, communicated with police departments, law offices, insureds and claimants.Acquired knowledge about insurance and legal systems.
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Education
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1993 - 1995
Chestnut Hill College
Master's, Counseling Psychology -
1989 - 1993
University of Delaware
BA, Psychology, Minor in Philosophy
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