Karen DiVincenzo

Service Coordinator at Hollingsworth Cabinetry
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Contact Information
us****@****om
(386) 825-5501
Location
Wilmington, North Carolina, United States, US

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Karen is an incredibly hard worker with an extreme desire to over-achieve and has far exceeded all my expectations.I was so impressed that I've hired her on multiple projects & view her more as a partner than worker.She would be an extremley valuable asset to any company and I highly recommend her. She arrives early & stays late on her own & is always in a good mood.Qualities very hard to find all in one person!!!

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Experience

    • United States
    • 1 - 100 Employee
    • Service Coordinator
      • Nov 2018 - Present
    • Administrative Assistant
      • Dec 2017 - Oct 2018
    • Individual and Family Services
    • 300 - 400 Employee
    • Unemployed
      • Jun 2017 - Dec 2017
    • United States
    • Retail Pharmacies
    • 1 - 100 Employee
    • Pharmacy Technician
      • Jan 2016 - May 2017
    • United States
    • Pharmaceutical Manufacturing
    • 700 & Above Employee
    • Pharmacy Technician
      • Oct 2014 - Jan 2016

      Customer service, production, quality control, phone, filling scripts, data entry, trouble shooting problems with scripts, following state and federal laws, continuing education, webinars/self pace education Customer service, production, quality control, phone, filling scripts, data entry, trouble shooting problems with scripts, following state and federal laws, continuing education, webinars/self pace education

    • United States
    • Higher Education
    • 700 & Above Employee
    • Full Time Student
      • Sep 2011 - Mar 2014

      Graduated with associates degree in HIT, which is healthcare information technology, March 2014 Graduated with associates degree in HIT, which is healthcare information technology, March 2014

    • United States
    • Medical Practices
    • Primary care giver
      • Jun 2008 - Oct 2011

      I took care of my father off and on until June of 2011 when his care became a full time job. I quit my job and stayed home to care for him full time. Sadly his health needs became so involved he had to be placed into a nursing home in late October of 2011. I stayed with my Mom to help her tie up all the legal ends and help with medical coverage for my Father. I took care of my father off and on until June of 2011 when his care became a full time job. I quit my job and stayed home to care for him full time. Sadly his health needs became so involved he had to be placed into a nursing home in late October of 2011. I stayed with my Mom to help her tie up all the legal ends and help with medical coverage for my Father.

    • Shipping Clerk
      • Sep 2009 - Jun 2011

      Developed detailed outline of job requirements, in which follow employees utilize on a daily basis. Trained several senior department heads in proper use of Pace jet software. Allocate product from inventory to individual client orders. To meet on time delivery quotes. Calculate weights of individual orders to assign proper mode of transportation via Echo logistics software program. Create commercial invoices for international shipping. Along with data entry into multiple websites for our offsite cliental. Trouble shoots technical difficulties for our CSR department. As well as, track orders to locate and discover status of multiple orders. Creating a pro active approach to solving late orders or back ordered stock. All while maintaining the highest quality of customer service and satisfaction. Show less

    • United States
    • Manufacturing
    • Shipping Clerk
      • Sep 2009 - Jun 2011

      Developed detailed outline of job requirements, in which follow employees utilize on a daily basis. Trained several senior department heads in proper use of Pace jet software. Allocate product from inventory to individual client orders. To meet on time delivery quotes. Calculate weights of individual orders to assign proper mode of transportation via Echo logistics software program. Create commercial invoices for international shipping. Along with data entry into multiple websites for our offsite cliental. Trouble shoots technical difficulties for our CSR department. As well as, track orders to locate and discover status of multiple orders. Creating a pro active approach to solving late orders or back ordered stock. All while maintaining the highest quality of customer service and satisfaction. Show less

    • Shipping Clerk
      • Sep 2009 - Jun 2011

      Developed detailed outline of job requirements, in which follow employees utilize on a daily basis. Trained several senior department heads in proper use of Pace jet software. Allocate product from inventory to individual client orders. To meet on time delivery quotes. Calculate weights of individual orders to assign proper mode of transportation via Echo logistics software program. Create commercial invoices for international shipping. Along with data entry into multiple websites for our offsite cliental. Trouble shoots technical difficulties for our CSR department. As well as, track orders to locate and discover status of multiple orders. Creating a pro active approach to solving late orders or back ordered stock. All while maintaining the highest quality of customer service and satisfaction. Show less

    • Shipping Clerk
      • Sep 2009 - May 2011
    • United States
    • Retail
    • 1 - 100 Employee
    • Department Manager
      • May 2006 - Jun 2009

      Departments Managed: Toys, Sporting goods, Automotive, Pets, Starbucks, and ConsumablesWeekly and quarterly meetings with area vendors to maintain company guide lines. Maintaining the highest standards of customer service and in food departments, the freshest food, to meet with the federal food administrations guide lines.Administrative work through company's computer program. Prepare team member annual reviews and administer review highlighting achievements and areas of opportunities.Deliver the highest standard of customer service through the "lead by example "technique. Unload merchandise from semi trucks three times a week. Over seeing complete store corporation and ensuring food is handled and maintained in the safest freshest standards set up not only by Target guide lines but the FDA standards as well.In less than 6 months brought all departments I managed to a 98% selling average. Also, created a 110% increase in sales in the consumables department, which was the first time that department made a profit in 10 years. Continued to reach and grow in sales as I managed that particular department. Show less

    • Department Manager
      • May 2006 - Jun 2009

      Departments Managed: Toys, Sporting goods, Automotive, Pets, Starbucks, and Consumables Weekly and quarterly meetings with area vendors to maintain company guide lines. Maintaining the highest standards of customer service and in food departments, the freshest food, to meet with the federal food administrations guide lines. Administrative work through company's computer program. Prepare team member annual reviews and administer review highlighting achievements and areas of opportunities. Deliver the highest standard of customer service through the "lead by example "technique. Unload merchandise from semi trucks three times a week. Over seeing complete store corporation and ensuring food is handled and maintained in the safest freshest standards set up not only by Target guide lines but the FDA standards as well. In less than 6 months brought all departments I managed to a 98% selling average. Also, created a 110% increase in sales in the consumables department, which was the first time that department made a profit in 10 Show less

    • Department Manager
      • May 2006 - Jun 2009

      Departments Managed: Toys, Sporting goods, Automotive, Pets, Starbucks, and Consumables Weekly and quarterly meetings with area vendors to maintain company guide lines. Maintaining the highest standards of customer service and in food departments, the freshest food, to meet with the federal food administrations guide lines. Administrative work through company's computer program. Prepare team member annual reviews and administer review highlighting achievements and areas of opportunities. Deliver the highest standard of customer service through the "lead by example "technique. Unload merchandise from semi trucks three times a week. Over seeing complete store corporation and ensuring food is handled and maintained in the safest freshest standards set up not only by Target guide lines but the FDA standards as well. In less than 6 months brought all departments I managed to a 98% selling average. Also, created a 110% increase in sales in the consumables department, which was the first time that department made a profit in 10 Show less

Education

  • DeVry University
    Undergrad, HIT
    2011 - 2013
  • Brecksville Fire Department
    EMT Basic, Emergency medical tech.
    1990 - 1991
  • Parma High School
    Diploma
    1985 - 1989

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