Experience

United Solutions Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Associate

  • 2017 - Present

  Tallahassee



Envision Credit Union

• United States
• Banking
• 1 - 100 Employee

• E-Commerce Manager-Remote Member Services

  • Jun 2013 - May 2017

  Data analyst for member information; systems administrator for many member-facing and employee systems. These include online account opening, online banking, mobile banking, knowledge base, customer relationship manager system, electronic signature system, public website and bill pay. Project manager for multiple installations of member service systems, including a website, bill pay, loan application, and mobile app. Assist members and employees trouble-shoot and coordinate maintenance when… Show more Data analyst for member information; systems administrator for many member-facing and employee systems. These include online account opening, online banking, mobile banking, knowledge base, customer relationship manager system, electronic signature system, public website and bill pay. Project manager for multiple installations of member service systems, including a website, bill pay, loan application, and mobile app. Assist members and employees trouble-shoot and coordinate maintenance when issues arise. Train and maintain documentation for employees on electronic services. Monthly data collection from multiple sources, then providing graphs and charts to upper management showing trends. Earned certifications for Excel Levels I & II during this time.

• Contact Center Manager/eCommerce Manager

  • Feb 2011 - Jun 2013

  Supervised up to 8 full and part time representatives in an in-bound customer service call center. Handled escalated calls regarding member accounts and complaints. Maintained technical support documentation for agents across platforms and devices. eCommerce duties started at this time. Communicated with members via phone, chat and email.

• Assistant Financial Center Manager

  • Aug 2010 - Feb 2011

  Tallahassee, Florida Area Full service in-store location. Managed teller functions, up to 4 tellers, and vault and ATM balances. Also processed new account and loan applications.



United Solutions Company

• Senior Training Specialist

  • Oct 2005 - Mar 2010

  Tallahassee, Florida Area Developed and maintained training programs for credit union employees. Trained other credit union at locations in the Southeast for clients as they signed. Provided sales support with demos to prospective clients.



Envision Credit Union

• United States
• Banking
• 1 - 100 Employee

• Contact Center

  • Mar 2001 - Oct 2005

  Tallahassee, Florida Area Contact Center Assistant Vice President (2004-2005) Managed up to 5 full time representatives for in-bound customer service call center. Processed loans, did quality control on new account paperwork from branches, and handled escalated calls. Contact Center Assistant Manager (2003-2004) Trained incoming representatives, processed loans, handled escalated calls, did quality control on new account paperwork from branches. Contact Center Representative (2001-2003) Handled… Show more Contact Center Assistant Vice President (2004-2005) Managed up to 5 full time representatives for in-bound customer service call center. Processed loans, did quality control on new account paperwork from branches, and handled escalated calls. Contact Center Assistant Manager (2003-2004) Trained incoming representatives, processed loans, handled escalated calls, did quality control on new account paperwork from branches. Contact Center Representative (2001-2003) Handled in-bound calls for members; quality control on new account paperwork. Show less



Beach TV

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Production Coordinator

  • 1995 - 1997