Experience

Chicken Soup for the Soul

• Entertainment Providers
• 1 - 100 Employee

• Contributing Author

  • Feb 2016 - Present

  Freelance contributor to Chicken Soup For The Soul, the world’s favorite and most recognized storyteller. Chicken Soup For The Soul publishes about a dozen books a year, each one containing 101 True Stories. Freelance contributor to Chicken Soup For The Soul, the world’s favorite and most recognized storyteller. Chicken Soup For The Soul publishes about a dozen books a year, each one containing 101 True Stories.



LiveOps Inc

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Sales Representative/Call Center Agent

  • Mar 2010 - Present

  Password Reset Specialist-Independent Contractor, Feb 2016 – Present Answer telephone calls to assist computer users encountering problems.Insurance Claims-Independent Contractor, Oct 2014 – Present Prepare insurance claim forms or related documents and review them for completeness. Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors. Transmit claims for payment or further investigation.Roadside Assistance-Independent Contractor, May 2012 – Present Greet caller and accurately determine service needed. Accurately map callers location. Contact and dispatch appropriate service.Sales-Independent Contractor, Mar 2010 – Present Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.Explain products or services and prices, and answer questions from customers.Obtain customer information such as name, address, and payment method, and enter orders into computers.Answer telephone calls from potential customers who have been solicited through advertisements.Receiving and answering customer calls regarding infomercial products and services. Accurately explain product, answer questions regarding benefits/services, and encourage callers to purchase up- sells and down sells. Continually complete certification and training for diverse products and services. Sales achievements: consistently rated 4-5 stars on 90% of all products sold. Advanced to Sales Pro, and then to Boutique. Experience selling diversity products or solutions.



2006-2011 Liberty Tax Service

• Tax Professional

  • Jan 2006 - Present

  Directly responsible for having full knowledge of IRS tax codes and laws. Provide excellent customer service by in depth interview so that I can prepare their tax return accurately, and to the best of their advantage. Maintain contact with customer through all phases of return preparation, review, and submission process. Directly responsible for having full knowledge of IRS tax codes and laws. Provide excellent customer service by in depth interview so that I can prepare their tax return accurately, and to the best of their advantage. Maintain contact with customer through all phases of return preparation, review, and submission process.



2005 Caboose Café

• Owner/Operator

  • Jan 2005 - Aug 2005

  Directly responsible for all phases of restaurant operation, including but not limited to: Menu planning, inventory, supply ordering, hiring, training, scheduling, terminating, assignment of tasks, supervision, payroll, accounting, tax preparation, marketing, advertising, and in-store promotions. Directly responsible for all phases of restaurant operation, including but not limited to: Menu planning, inventory, supply ordering, hiring, training, scheduling, terminating, assignment of tasks, supervision, payroll, accounting, tax preparation, marketing, advertising, and in-store promotions.



Churchill Coffee Co

• United States
• E-Learning Providers

• Manager

  • Jan 1999 - Jan 2004

  Directly responsible for cost reduction and improved efficiency. Effectively controlled costs to operate within a monthly budget. Facilitated and coordinated marketing and advertising strategy. Hired, trained, developed, supervised, scheduled, evaluated, and terminated staff. Managed weekly payroll activities. Ordered and purchased supplies and monitored inventory. Directly responsible for cost reduction and improved efficiency. Effectively controlled costs to operate within a monthly budget. Facilitated and coordinated marketing and advertising strategy. Hired, trained, developed, supervised, scheduled, evaluated, and terminated staff. Managed weekly payroll activities. Ordered and purchased supplies and monitored inventory.



Madison Street Grill

• United States
• Restaurants

• Supervisor

  • Jan 1998 - Jan 1999

  Managed, supervised and trained employees on food preparation and food deliveries. Maintained flow of production and inventory in a fast paced environment to ensure the best quality and customer service. Managed, supervised and trained employees on food preparation and food deliveries. Maintained flow of production and inventory in a fast paced environment to ensure the best quality and customer service.



J.C. Penney

• United States
• Individual and Family Services

• Quality Control

  • Jan 1986 - Jan 1997

  Implement and maintain standards of product quality by performing visual inspections, measurement inspections, and a variety of other inspections to insure that products match catalog descriptions to insure catalog accuracy and customer satisfaction. Implement and maintain standards of product quality by performing visual inspections, measurement inspections, and a variety of other inspections to insure that products match catalog descriptions to insure catalog accuracy and customer satisfaction.