Karen Condon
Human Resources Associate III at FHI 360- Claim this Profile
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Bio
Credentials
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SHRM Certified Professional (SHRM-CP)
SHRMJun, 2020- Nov, 2024 -
SHRM - Certified Professional (SHRM-CP)
SHRMJun, 2020- Nov, 2024
Experience
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FHI 360
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United States
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International Trade and Development
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700 & Above Employee
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Human Resources Associate III
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Dec 2020 - Present
Responsible for oversight of Employee Service Center team activities related to domestic onboarding, inquiry response using Cherwell, and managing Programs such as our NOW Awards recognition program and our Onboarding Champion program.
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Human Resources Associate II
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Sep 2016 - Dec 2020
•Experienced member of the HR Employee Service Center (HR ESC) team responsible for providing full employee life-cycle support. Scope of activity encompasses personnel transactions and employee inquiries.•Manage domestic onboarding process, including orientation delivery, orientation SharePoint site development, document maintenance, and touch-points with new employees. •Team Liaison for ISS, Facilities, and Recruitment teams – collaborative process improvement and creative problem-solving.•Conduct Company Intranet maintenance for team pages and associated program pages.•SharePoint Administrator for: HR ESC Team site, New Employee Orientation site, NOW Awards site, and Employee Resource Group sites.•Employee Reward/Recognition Program and Engagement Activities oversight and support: NOW (Noticing Outstanding Work) Awards Program; Executive Welcome Events; Onboarding Champion Program; New Employee Survey, Manager Survey, Onboarding Champion Survey; Employee Resource Groups support.•Monitor Shared Services Portal (Cherwell) on behalf of HR: Ticket Assignment; Identifying enhancements and break/fix needs; Quality of Service Survey; Reporting and Analysis; and Training of new team members.•HR ESC Process Manual oversight – managing review schedule and updates. Show less
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Human Resources Associate I
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Dec 2014 - Sep 2016
•Effectively performs HR administration tasks, including drafting documents, record keeping and support for the Employee Service Center team•Answers questions for FHI 360 staff by using knowledge of principles and practices of human resources and company procedures•Hosts Orientation•Oversees the Onboarding Champion and Executive Welcome programs•Supports Employee Resources Groups through event promotion on intranet site
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Human Resources Generalist
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Oct 2007 - Jan 2009
Responsible for supporting Residential and Quality Management Divisions (200 Employees at 63 sites)•Employee Relations work. Assisting employees and managers with respect to policies and procedures, complaints, performance, disciplinary action, payroll issues, benefit questions, process status changes, and conduct Exit Interviews.• Provide guidance to managers on hiring process and manage flow. Post jobs in newspapers, on internet job boards, and internal website. Conduct criminal background, MVR, NSOPR, and OIG checks and make determinations. Create, maintain, and audit employee files. Perform initial and on-going data entry of employee files in Quantum. Audit I9’s. Write and mail new hire letters.•Responsible for Commercial Insurance-policy additions and deletions, renewals, and claims; including reporting of all claims for Workers Compensation, Automobile, Property, and Directors and Officer’s Liability Insurance.•Train new HR Representatives.•Review and verify invoices for ads, MVR, and background checks.•Provide employment verifications and respond to unemployment claims. Show less
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Human Resources Director
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Mar 2004 - Oct 2007
Responsible for supporting 500 employees at 60+ sites and directly supervising 3 full-time employees •Grew department to 4 team members. Interviewed, hired, trained, coached and supervised HR staff in areas of Benefit Administration, Employee Relations, and Regulatory Compliance.•Implemented weekly HR meetings to improve communication and awareness.•Provided guidance on regulations, policies, procedures, and discipline to all levels of management.•Researched, developed, revised, and instituted policies and forms including Employee Handbook, employment application, hiring procedures, and sleep time policy. •Communicated policy, procedure, and payroll changes company-wide.•Integral in transition from an Access based employee database to Quantum. Trained HR staff. •Created reports using Excel and Crystal Reporting. Responsible for reporting EEO-1, 401 K Census, and OSHA 300A.•Responded to EEOC complaints and DOL investigation in conjunction with outside counsel and in house legal department.•Responsible for Commercial Insurance Polices, including Automobile, General Liability, Property, Director’s and Officer’s Liability, Fiduciary Liability, Fidelity Bond, Professional Liability, and Worker’s Compensation. Collect, review, submit, and follow up on claims. Show less
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Human Resources Generalist
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Nov 2002 - Mar 2004
Hired to establish a Human Resources Department during a period of tremendous company growth •Created, revised, and implemented forms, policies, and procedures•Coached management and their teams on HR issues, company polices and procedures. •Facilitated the hiring process. Data entry of employee records into Access Database. •Conducted background checks, including criminal, MVR and Health Care Registry checks. •Administered benefits including Medical, Life, Dental, Short Term and Long Term Disability, Section 125 Cafeteria Plan and 401 K Plan. Facilitated change from fully-funded to self-funded medical insurance plan. Processed paperwork and performed data entry into Plan websites and company database. Reviewed invoices monthly to ensure accurate billing and enrollment. Answered benefit questions regarding enrollment, coverage, changes and terminations. Responsible for disseminating Open Enrollment Materials and processing changes. Assisted Executive Director and Finance Director with annual benefits review and cost analysis. Show less
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Agent
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Oct 2000 - Oct 2002
Recruiting, staffing and sales responsibilities•Effectively identified and placed qualified office support personnel.•Provided employee orientation and benefit information.•Serviced and staffed a large client base while proactively generating leads for new business.
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FlexLife Consultant
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Aug 1999 - Oct 2000
Administrative support for branch personnel•Efficiently screened potential talent, conducted assessments, and managed the applicant flow.•Monitored the switchboard, assisted with payroll, performed data entry of applications, verified references, and maintained inventory of office supplies.•Authored a guide for equipment maintenance and supply ordering procedures.•On-the-Job Trainer for new FlexLife Consultants in the market.
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Education
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North Carolina State University
Bachelor of Arts (B.A.), English Literature
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