Experience

3D Systems, Inc.

• United States
• 1 - 100 Employee

• Payroll Analyst

  • Sep 2015 - Present

  - Assist in payroll operations of a multi-state bi-weekly payroll for approximately 1,500 US employees, expatriates, and monthly international payroll using Oracle Fusion. Maintain employee confidence and protect operations by keeping information confidential. - Ensure accurate and timely entry of all data for payroll and related employment processing; ensure data integrity and compliance with Data Privacy and Protection regulations and policies. - Involved with the day-to-day administrative functions, secure authorization to file taxes in new jurisdictions and monitor all unemployment experience rates. - Administer funds for employee plans, including but not limited to 401K, company matching, reconciliation, stock option exercises, health savings, garnishments, calculations and vacation and sick benefit accruals. - Assist in the reconciliation of quarterly, year-end tax returns and annual W-2 processing; maintain department’s SOX procedures for internal/external audits; resolve payroll discrepancies and errors by investigating, collecting and analyzing information; broad understanding of multi-state and federal payroll and employment laws. - Assisted in testing of new or modified system changes to meet shifting requirements; keep current on human resource/payroll legislation and technologies. Show less



3D Systems Corporation

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• HRIS Analyst

  • Jan 2019 - Jul 2020



TriNet

• United States
• Human Resources Services
• 700 & Above Employee

• Payroll Specialist

  • Oct 2014 - Sep 2015

  - Perform daily payroll department operations, manage workflow to ensure all payroll transactions are processed accurately and timely. Process over $500,000 in payroll accounting for over 40 clients monthly. - Reconcile payroll prior to transmission and validate confirmed reports, understand proper taxation of employer paid benefits and process correct garnishment calculations and compliance. - Execute time and attendance processing, interface with payroll, perform compliances for unclaimed property payroll checks and process accurate and timely year-end reporting when necessary (W-2, W-2c). - Develop ad hoc financial and operational reporting as needed, update and reconcile monthly payroll statements, load import files received from HR (All Companies) and research and email appropriate audience of file issues. Show less



McFayden & Sumner CPAs

• Fayetteville, NC

• Payroll Specialist

  • 2013 - Oct 2014

  - Performed daily payroll department operations, managed workflow to ensure all payroll transactions were processed accurately and timely. Processed over $500,000 in payroll accounting for over 40 clients monthly. - Reconciled payroll prior to transmission and validate confirmed reports, understood proper taxation of employer paid benefits and processed correct garnishment calculations and compliance. - Executed time and attendance processing, interfaced with payroll, performed compliances for unclaimed property payroll checks and processed accurate and timely year-end reporting when necessary (W-2, W-2c). - Developed ad hoc financial and operational reporting as needed, updated and reconciled monthly payroll statements, loaded import files received from HR (All Companies) and researched and emailed appropriate audience of file issues. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • 2001 - 2011

  - Received and answered customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues and ensure customer retention. Verified callers, obtained identifying information, determined the nature of the call, and offered alternative solutions where appropriate. Initiated and executed business transactions in connection with activation of new customer accounts on a computer terminal. - Hand selected to serve on the Special Assists Team accountable for handling call escalations to diffuse and retain irate customers. Strategically built rapport and trust with customers through effective communication techniques. - Communicated with customers using web-based tools and demonstrated the associated proficiency in typing and grammar. Implemented decisions to protect and collect revenues and adjust customer accounts. Met requirements to achieve a sales quota, and maintained a broad working knowledge of AT&T practices and operations while demonstrating continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. - Assisted management with scheduling and tracking of the workflow distribution, scheduling requests, and vacation schedules in accordance with set Company guidelines and requirements. Assisted in training new employees and other duties as assigned by management to include scheduling and coordination of various activities, events and training events. - Answered customer requests and inquiries concerning services, products, billing, equipment, claims, and reported problem areas to management. Improved customer retention through utilization of programs and services and provided them to the customer. - Consistently met and exceeded the call center’s goal of retaining 56% of incoming customer calls. Ranked in the Top 5 Performers in the Southeast Region for three quarters and the Top 10 Performers on a consistent basis. Show less



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Encoding Specialist

  • 2001 - 2002

  - Served as an encoding specialist at the United State Postal Service remote encoding center accountable for deciphering and keying images of mail that were deemed unreadable by sorting machines at facilities across the United States. - Ensured images were encoded with regard to a high standard of keyboarding speed while meeting a predetermined volume quota. Met and exceeded expectations by accurately reproducing a minimum of 628 images per hour. - Served as an encoding specialist at the United State Postal Service remote encoding center accountable for deciphering and keying images of mail that were deemed unreadable by sorting machines at facilities across the United States. - Ensured images were encoded with regard to a high standard of keyboarding speed while meeting a predetermined volume quota. Met and exceeded expectations by accurately reproducing a minimum of 628 images per hour.



The Mega Force Staffing Group, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Purolator Lab Secretary

  • 2000 - 2001

  - Provided administrative support to the Test Lab staff and management to meet lab objectives on or ahead of schedule. - Meticulously maintained and updated all department files and records ensuring accurate input and timely reporting as well as data entry of filter test results into a central database. - Established and implemented safety rules and procedures in direct compliance with company policies and regulations. - Provided administrative support to the Test Lab staff and management to meet lab objectives on or ahead of schedule. - Meticulously maintained and updated all department files and records ensuring accurate input and timely reporting as well as data entry of filter test results into a central database. - Established and implemented safety rules and procedures in direct compliance with company policies and regulations.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • 1998 - 1999

  - Provided high-levels of customer service to AT&T long distance residential subscribers during resolution of billing issues, account adjustments and payments. - Performed credit checks and created new customer accounts. - Ensured customer satisfaction by assessing needs and recommending appropriate products or modifications to existing account features. - Selected over 20 team members to review all team adjustments for adherence to internal policies and guidelines. Tracked adjustments and percent attainment of correct codes utilized by each representative and developed a report for team supervisors as training aids during coaching and development. Show less