Experience

Mister Softee

• United States
• Hospitality
• 1 - 100 Employee

• Franchisee Mr. Softee South Florida

  • Jan 2020 - Present



Lexington Company AB

• Sweden
• Textile Manufacturing
• 1 - 100 Employee

• Store Manager

  • May 2014 - Jun 2017

  • Analyze available sales reports and data to determine the needs of the business and set business strategies • Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales • Demonstrate sales leadership for staff by playing an active role on the selling floor • Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market • Control store expenses and maintain budgets, continually striving to reduce costs • Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedure • Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies • Partner with logistics, product teams and supervisor to ensure appropriate assortment for the store • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times • Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction • Communicate inventory needs to support the business goal Show less



Catherine Malandrino

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Store Manager

  • Oct 2012 - Oct 2013

  * Ensure a positive shopping experience exists for customers through effective execution of selling and service culture by continually staying connected to customer needs, anticipating changes, and preparing team to meet customer challenges * Ability to build and maintain a strong clientele base within a luxury brand through exceptional customer service * Maintain positive working relationships with corporate leaders * Tracking and budgeting store expenses such as supplies and maintenance orders * Partner with visual merchandising team to ensure proper execution of visual directives, daily floor moves as merchandise sells through * Order merchandise weekly and streamline process for shipping and receiving inventory * Exceed sales goals and performance metrics through the implementation of revenue building strategies and key performance indicators such as UPT, ADS, conversion * Planned and executed monthly in store events Show less



Coach

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Manager

  • Dec 2009 - Jul 2012

  * Ensure team members reflect brand values and are brand ambassadors in a high visibility store * Present business analysis /product information to a wide audience on a regular basis * Responsible for training / developing * Increased sales volume through quality of sales (Average Dollar, Unit Per Trans), and sales training with team – focus on Key Performance Metrics and behaviors of team to improve all metrics * Drive customer connection and on a store level utilizing compelling emails, phone calls, hand written notes and cards * Top customer service store in district FY10, FY11, and FY12 * Conduct annual reviews , facilitate formal and informal training with all team members; review individual strengths, opportunities for improvement, and action plans/timelines to improve performance Show less



Village Market

• Co-Owner

  • May 1990 - Sep 2011

  * Managed and motivated daily operations of a staff of fifteen employees in the food/catering industry * All operational aspects of running the business * Handled hiring, merchandising, scheduling , training, inventory and cash control * Analyzed results of operations for substantial gains and more efficient utilization of resources * Local Marketing and advertising strategies * Ensured safety, sanitation and quality controls * Manage payroll, budgeting and cost control * Direct buys with vendors/inventory management * Ensure the highest quality of customer service is met or exceeded each day Show less



VIPdesk Connect

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Assistant Service Leader

  • Nov 2006 - Jan 2009

  * Provided support for a team of thirty-two associates with quality insurance, questions and updates * Performed one-on-one coaching to ensure team members are effectively handling calls, sales, and up-sells * Met or exceeded key metrics and sales quotas * Created and distributed weekly updates * Maintained program knowledge and consistently relayed new procedural updates to team * Held meetings and provided summary of meetings to upper management * Trained new team members in all areas of sales, customer service, chat, and email. * Motivated and guided associates to achieve their maximum potential * Perform quality assurance, live monitoring, and participated in quality calibration sessions to ensure best in class customer service. * Held training classes for virtual classroom. Arranged documentation and quizzes for class to address trainee performance and identify areas of opportunity. Show less