• Jun 2023 - Present

• Sep 2021 - Present

• Perform specialized administrative support for the Office of Student Services Administration. The Office of Student Services in a "one-stop" area comprised of Admissions, Financial Aid, Academic Advising and Advocacy, Registrar, Student Engagement, Veteran Success Center, Accessibility Services, New Student Experience, and Career Services. • First point of contact for all campus guests.• Answer and direct phone calls to appropriate person/department. Efficiently and effectively respond to all voicemail messages.• Schedule student advising appointments through Archivum. • Resolve student issues when feasible. Use discretion to make judgment calls based on university policies.• Member of the General Scholarship Committee.• Mentor for the New Staff Connections program.• Assist with management of Support-A-Bull campus food pantry.• Assist University Registrar as needed with processing of transcript requests, enrollment verification, and senior audit packets.• Assist Student Accessibility Services by proctoring exams. • Department budget planning; anticipation of financial needs for the upcoming fiscal year.• Event programming. Requires strong attention to detail and the ability to follow through from inception to implementation; creation of promotional materials; collaboration with other areas of the Student Services team when co-sponsoring events; ability to create positive connections with the public and secure outside vendors.• Conduct call campaigns and student outreach in areas such as commencement, enrollment, and other areas of Student Success.• Monitor campus security video cameras and walkie-talkie communication systems.• Member of search/interview/hiring committee for staff vacancies within the department of Student Services. Show less

Graduation Specialist

• Feb 2017 - Nov 2017

• Managerial position responsible for providing strong assistance to the Office of the Registrar. • Responsible for determining graduation eligibility of students. • Required to have detailed knowledge of all degree programs. Complete degree audits for all students who have applied for graduation (approximately 3,000 students per academic year). Perform initial degree audit upon receipt of application to graduate and perform final degree audit once the semester concludes and grades have been posted. • Certify program completion for all baccalaureate, associate, and certificate degrees and programs. • Process course substitutions. Manage and monitor course exceptions and exemptions regarding individual student degree plans. • Assist in preparation of graduation ceremonies. Distribute commencement information to students and the public, track ceremony RSVPs, coordinate distribution of tickets to graduates and guests, organize volunteers, register graduates at the ceremony, collect and organize photo cards for the photographer, coordinate seating by major and degree at the ceremony site, act as liaison with the department of Communications and Marketing to publish graduation programs. • Process diplomas through Diplomas on Demand. • Answer all phone calls and emails related to graduation in a timely manner. • Process degree verifications for employers and other colleges or universities upon degree completion. Show less

Academic Program Specialist

• Apr 2015 - Feb 2017

• Initial contact for the Applied Anthropology Program which consists of four tracks and four optional concentrations within those tracks; student body consists of MA, Ph.D., and dual degree students. • General program advising for students entering one of the six graduate programs within the School of Public Affairs. • Process graduate student applications and prepare for review by department faculty. Work in conjunction with Graduate Directors, the Offices of Undergraduate and Graduate Studies, Graduate Admissions and the Registrar for application processing. • Review of transfer credits from previous institutions. • Enter course permits in BANNER database. • Certify MA and Ph.D. students for graduation. • Initiate paperwork for students who require a time limit extension for completion of their degree. • Submit course currency requests for those students who wish to apply prior coursework to their current degree. • Respond to email and phone inquiries regarding department programs. Communicate with students about the application and admissions process, academic program requirements, course selection, and degree progression. • Track student progress toward degree completion by maintaining student tracking sheets to ensure all degree requirements are met prior to applying for graduation. • Provide retrieval of data such as enrollment history, course offerings, faculty evaluations, demographic information of students. Also monitor current course enrollments and enrollment trends. • Preparation of department annual report, assistance with Program Review and Accreditation. • Course scheduling in BANNER database. • Maintain database of all student files; active, inactive and alumni. • Assist with hiring of Federal Student Work Study students as well as Visiting Instructors and Adjunct Professors. Supervision of Federal Work Study students. • Attend department and college meetings; take detailed meeting minutes. Show less

Academic/Student Services Assistant

• Apr 2002 - Mar 2015

• Review of transfer credits and advanced placement exam scores for applicability to University General Education requirements. • Department Purchasing Card holder. Responsible for ordering office supplies/maintaining inventory as well as department budget planning; anticipate financial needs of department for each fiscal year in areas such as printing and mailing, postage, telecommunications, maintenance, supplies, faculty travel, student work-study payroll, honorarium pay and conferences. • Maintain calendar for department chair and department-controlled classrooms/conference rooms. • Coordination of department guest speakers: Schedule travel, book hotel, promotion materials, dinner reservations, and campus visits. • Maintain confidentiality in communicating sensitive information and in handling confidential materials; strict compliance with the Buckley Amendment (FERPA). • Process student Change of Program and/or Change of Campus requests, Declaration of Minor forms, repeated course paperwork, GPA modifications, course permits and overrides, petition for variance in academic policy and student withdrawals. • Maintain shared email inbox for the Office of the Registrar. • Support department Chair in the nomination process of student awards and scholarships. • Assist department Promotion and Tenure Committee in preparation of cases. • Monitor university and departmental scheduling requirements. Collaborate with academic departments to establish system-wide time and room schedule for courses, exams, and special events taking in to consideration any special needs such as technology, capacity, and accessibility. Ensure space is used optimally across campus. • Course scheduling in BANNER database: Create all academic courses in Banner database. Maintain courses at the section level ensuring that appropriate attributes are assigned. • Interview, hire, train, and directly supervise Federal Work Study students. Show less