Karen Benson
Team Leader at BSS- Claim this Profile
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Topline Score
Bio
LinkedIn User
Karen is professional, dedicated and highly motivated. I've worked with her for fourteen years and can vouch for the high quality of her work. As a careers adviser she provided exceptional careers advice and guidance to a range of clients. As a team leader I know she is liked and respected by her team; highly organised with excellent management skills. She will be an asset for any organisation she works for.
LinkedIn User
I worked with Karen both in her role as Careers Coach at BSS and in her previous managment role there. I have always found Karen really supportive and friendly as a colleague with a great sense of humour. In her work she is very conciencious and cares about helping the client. She has highly developed people skills to the point where working with people and putting them at ease comes very naturally to her. I very much enjoyed working with Karen and could see her developing all the time. She has a wealth of experience in guidance and I would recommend her as a colleague, manager and guidance practitioner.
LinkedIn User
Karen is professional, dedicated and highly motivated. I've worked with her for fourteen years and can vouch for the high quality of her work. As a careers adviser she provided exceptional careers advice and guidance to a range of clients. As a team leader I know she is liked and respected by her team; highly organised with excellent management skills. She will be an asset for any organisation she works for.
LinkedIn User
I worked with Karen both in her role as Careers Coach at BSS and in her previous managment role there. I have always found Karen really supportive and friendly as a colleague with a great sense of humour. In her work she is very conciencious and cares about helping the client. She has highly developed people skills to the point where working with people and putting them at ease comes very naturally to her. I very much enjoyed working with Karen and could see her developing all the time. She has a wealth of experience in guidance and I would recommend her as a colleague, manager and guidance practitioner.
LinkedIn User
Karen is professional, dedicated and highly motivated. I've worked with her for fourteen years and can vouch for the high quality of her work. As a careers adviser she provided exceptional careers advice and guidance to a range of clients. As a team leader I know she is liked and respected by her team; highly organised with excellent management skills. She will be an asset for any organisation she works for.
LinkedIn User
I worked with Karen both in her role as Careers Coach at BSS and in her previous managment role there. I have always found Karen really supportive and friendly as a colleague with a great sense of humour. In her work she is very conciencious and cares about helping the client. She has highly developed people skills to the point where working with people and putting them at ease comes very naturally to her. I very much enjoyed working with Karen and could see her developing all the time. She has a wealth of experience in guidance and I would recommend her as a colleague, manager and guidance practitioner.
LinkedIn User
Karen is professional, dedicated and highly motivated. I've worked with her for fourteen years and can vouch for the high quality of her work. As a careers adviser she provided exceptional careers advice and guidance to a range of clients. As a team leader I know she is liked and respected by her team; highly organised with excellent management skills. She will be an asset for any organisation she works for.
LinkedIn User
I worked with Karen both in her role as Careers Coach at BSS and in her previous managment role there. I have always found Karen really supportive and friendly as a colleague with a great sense of humour. In her work she is very conciencious and cares about helping the client. She has highly developed people skills to the point where working with people and putting them at ease comes very naturally to her. I very much enjoyed working with Karen and could see her developing all the time. She has a wealth of experience in guidance and I would recommend her as a colleague, manager and guidance practitioner.
Experience
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BSS
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United Kingdom
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Team Leader
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Apr 2014 - Present
• Responsible for all areas of performance management of a team of Careers Advisers • Responsible for the detailed performance management of the team and agreeing team and individual objectives to ensure that KPI targets are achieved. • Responsible for all areas of performance management of a team of Careers Advisers • Responsible for the detailed performance management of the team and agreeing team and individual objectives to ensure that KPI targets are achieved.
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Career Coach
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Dec 2005 - Apr 2014
• Provide careers information, advice and guidance to all callers on the NCS helpline• Communicate to clients both verbally and in writing via e-mail and Webchat• Problem solving and proposing solutions to help clients overcome issues or barriers • Provide continuing and consistent support to clients to enable them to enter work and learning• Assist clients with action planning and career planning
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Team Support
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Dec 2005 - Jun 2008
• Providing support to the Management Team• Assisting with performance monitoring and feedback• Devising and delivering training sessions• Project management • Analysing statistical data• Dealing with complaints • Resource management
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Helpline Coordinator
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2006 - 2008
• Responsible for all areas of performance management within a contact centre and in achieving operational objectives• Report on activity and issues that could impact on agreed contractual and operational Key Performance Indicators and Service Level Agreements• Maximise performance of a team of 16 advisors and minimise non-productive activity to achieve all qualitative and quantitative targets through the best use of available resources• Analyse, interpret, utilise and communicate management information and statistical data to maximise performance of team and individuals• Accountable for the dissemination of information to advisors to ensure they are able to provide accurate, up to date information and best advice and guidance practice to all callers Show less
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Learning Advisor
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Mar 2001 - Dec 2005
• Provide information and advice to callers to the learndirect helpline • Have a sound knowledge of career paths, qualification frameworks, and provision of funding for education and an understanding of issues of access to education such as basic skills needs, disability and childcare provision.
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Information Adviser
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Apr 2000 - Mar 2001
• Provide information to callers to the learndirect helpline to enable them to locate courses.• To make referrals to learning advisers or careers guidance services where appropriate.• Assist in mentoring new staff• Maintenance and update of database records and paper based information systems.• Advising callers to the Get On helpline to encourage and enable them to access basic skills support.
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Education
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Loughborough University
Information and Publishing Studies
Community
