Bio Med Tech

• Jul 2020 - Present

REMOTE SUPPORT SPECIALIST

• Mar 2019 - Feb 2020

Customer troubleshooting phone support thru the use of Laptop programs in addition to remote login access and machine diagnostics for repairing of Xerox Color Printer Products. Setting up of Networking, Scanning, Email & Customer applications, including upgrading Software, from remote virtual location. Documenting and dispatching of calls to field technicians as needed. Customer troubleshooting phone support thru the use of Laptop programs in addition to remote login access and machine diagnostics for repairing of Xerox Color Printer Products. Setting up of Networking, Scanning, Email & Customer applications, including upgrading Software, from remote virtual location. Documenting and dispatching of calls to field technicians as needed.

Remote Support Specialist

• 2013 - Mar 2019

Assist customers in resolving problems and answering questions about their Multi-function printer devices. Resolving issues by using a variety of phone and remote log in services provided to troubleshoot the many aspects of customer's workflow, including network support, drivers, software and hardware. To serve to ensure customers receive prompt service and quick solutions to maintain optimum productivity and reliability of their equipment through our remote service support.

Customer Field Service Engineer Technician

• 1988 - 2013

Service and troubleshooting of Faxes all copier/printer products up through production equipment , including office color. Accountable for providing service to customers by performing a full range of electrical, mechanical and networking troubleshooting. Maintenance of assigned products, including technical diagnostics, calibrations, installation, software upgrades, removals, and retrofits. Provide Customer Service Support Centers with service call data through phone data input. Responsible for customer satisfaction through proper use of customer management skills for all products with minimal support. Maintained control of asset management and inventory control of assigned parts, tools and other Xerox assets. Responsible for contribution for work group productivity and timely input of activity on Xerox PWS. Provided excellent customer skills and effective use of Quality tools and concepts. Strong knowledge of all business and technology processes and PC applications. Ability to Identify focus areas and initiate actions to improve business processes and results. Quickly identified problems using updated quality and root-cause data analysis. Helped to develop solutions that resolved problems and delivered optimum value for Xerox and the customer. Maintained proactive solutions for resolving customer training issues with a positive, enthusiastic demeanor and ability to work in a fast-paced and ever changing environment in a Multi Product Rural area. Show less