Karen Alderdice
Supply Chain Specialist at Global Partner Solutions- Claim this Profile
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Bio
Kevin Leckie
Karen was an awesome boss and a great mentor, always cool and light-hearted under pressure. With her guidance I learned how to deal with unsatisfied customers and come to a successful resolution. She's always supportive and encouraging, and her tutelage has lead me to be successful in my own career.
LinkedIn User
Under Karen Alderdice’s leadership at Cantar Pool Products, I was taught various high level customer customer tactics which has allowed me to thrive in other employment after I left Cantar. Her dedication to support her team along with providing constructive criticism has allowed me to increase my knowledge in customer service and provided me with the foundation to achieve my professional designation in logistics. Karen will do whatever it takes to ensure the company thrives as well as her team. I wouldn’t hesitate to recommend her to any organization!
Kevin Leckie
Karen was an awesome boss and a great mentor, always cool and light-hearted under pressure. With her guidance I learned how to deal with unsatisfied customers and come to a successful resolution. She's always supportive and encouraging, and her tutelage has lead me to be successful in my own career.
LinkedIn User
Under Karen Alderdice’s leadership at Cantar Pool Products, I was taught various high level customer customer tactics which has allowed me to thrive in other employment after I left Cantar. Her dedication to support her team along with providing constructive criticism has allowed me to increase my knowledge in customer service and provided me with the foundation to achieve my professional designation in logistics. Karen will do whatever it takes to ensure the company thrives as well as her team. I wouldn’t hesitate to recommend her to any organization!
Kevin Leckie
Karen was an awesome boss and a great mentor, always cool and light-hearted under pressure. With her guidance I learned how to deal with unsatisfied customers and come to a successful resolution. She's always supportive and encouraging, and her tutelage has lead me to be successful in my own career.
LinkedIn User
Under Karen Alderdice’s leadership at Cantar Pool Products, I was taught various high level customer customer tactics which has allowed me to thrive in other employment after I left Cantar. Her dedication to support her team along with providing constructive criticism has allowed me to increase my knowledge in customer service and provided me with the foundation to achieve my professional designation in logistics. Karen will do whatever it takes to ensure the company thrives as well as her team. I wouldn’t hesitate to recommend her to any organization!
Kevin Leckie
Karen was an awesome boss and a great mentor, always cool and light-hearted under pressure. With her guidance I learned how to deal with unsatisfied customers and come to a successful resolution. She's always supportive and encouraging, and her tutelage has lead me to be successful in my own career.
LinkedIn User
Under Karen Alderdice’s leadership at Cantar Pool Products, I was taught various high level customer customer tactics which has allowed me to thrive in other employment after I left Cantar. Her dedication to support her team along with providing constructive criticism has allowed me to increase my knowledge in customer service and provided me with the foundation to achieve my professional designation in logistics. Karen will do whatever it takes to ensure the company thrives as well as her team. I wouldn’t hesitate to recommend her to any organization!
Experience
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Global Partner Solutions
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Canada
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Operations Consulting
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1 - 100 Employee
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Supply Chain Specialist
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Feb 2019 - Present
Aerospace Supplier Surveillance Supply Chain Recovery Team, Canada Representing the interests of aerospace and defence manufacturers for supply chain recovery and surveillance. Single point of contact for assigned customers, business and suppliers. Program management supporting organizations strategic direction and supply chain through order management and governance. Analyze supply chain and logistic issues and provide leadership and solutions to improve… Show more Aerospace Supplier Surveillance Supply Chain Recovery Team, Canada Representing the interests of aerospace and defence manufacturers for supply chain recovery and surveillance. Single point of contact for assigned customers, business and suppliers. Program management supporting organizations strategic direction and supply chain through order management and governance. Analyze supply chain and logistic issues and provide leadership and solutions to improve delivery, quality, repeatability, and status reporting and feedback. Show less Aerospace Supplier Surveillance Supply Chain Recovery Team, Canada Representing the interests of aerospace and defence manufacturers for supply chain recovery and surveillance. Single point of contact for assigned customers, business and suppliers. Program management supporting organizations strategic direction and supply chain through order management and governance. Analyze supply chain and logistic issues and provide leadership and solutions to improve… Show more Aerospace Supplier Surveillance Supply Chain Recovery Team, Canada Representing the interests of aerospace and defence manufacturers for supply chain recovery and surveillance. Single point of contact for assigned customers, business and suppliers. Program management supporting organizations strategic direction and supply chain through order management and governance. Analyze supply chain and logistic issues and provide leadership and solutions to improve delivery, quality, repeatability, and status reporting and feedback. Show less
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The Coca-Cola Company
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United States
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Food and Beverage Services
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700 & Above Employee
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Customer Development Manager, Supply Chain, Retail Sales
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Dec 2017 - Jan 2019
Manage supply chain/customer initiatives that simplify retail execution and improve in-outlet efficiencies in Canada. Enhance the connectivity and collaboration among sales and marketing, supply chain and the business unit teams. Supporting National Retail Sales by developing processes to support customer supply chain strategies. Perform project management leadership for specific customer initiatives. Partner with business units to operationalize customer… Show more Manage supply chain/customer initiatives that simplify retail execution and improve in-outlet efficiencies in Canada. Enhance the connectivity and collaboration among sales and marketing, supply chain and the business unit teams. Supporting National Retail Sales by developing processes to support customer supply chain strategies. Perform project management leadership for specific customer initiatives. Partner with business units to operationalize customer programs. Collaborate with the customer on supply chain issues and provide solution recommendations. Develop relevant success measures and initiatives, aligned with the business plan. Educate customers and the business on capabilities and tools to maximize supply chain efficiencies.
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National Customer Development Manager, EDI Supply Chain
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Apr 2014 - Dec 2017
Project Management Leader, on-boarding and implementation of EDI. Educating, navigating and directing the Coca Cola Canada sales leads and customers in EDI. Project leader and liaison to application mappers and architects. Developed internal and external EDI processes for bringing EDI to life with customers and service providers. Collaborated with the team to create an EDI Playbook for Canada.
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ORBIS Corporation
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United States
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Packaging and Containers Manufacturing
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700 & Above Employee
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Regional Sales And New Business Development Manager, Environmental Products
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Sep 2007 - Apr 2014
Customer/Sales Development Leader Recruited, on-boarded and developed inside sales associates. Promoted a focused culture, delivering effective balanced workload levels and best in class customer service. Created and delivered performance management appraisals to maximize individual development and growth. Project managed the transition of the Norseman Plastics inside sales and new business development team to ORBIS Corporation business model and best… Show more Customer/Sales Development Leader Recruited, on-boarded and developed inside sales associates. Promoted a focused culture, delivering effective balanced workload levels and best in class customer service. Created and delivered performance management appraisals to maximize individual development and growth. Project managed the transition of the Norseman Plastics inside sales and new business development team to ORBIS Corporation business model and best practices. Prospect Planning: Established strategies, objectives and action plans to attain new sales, contracts and new product applications. Research: Liaised with Marketing and Communication Managers to support product launches, new product development, communications and future trends. Prospect Penetration: Established and identified customers/prospects using B2B/B2G procurement portals, Salesforce CRM, competitive products, product solutions and product knowledge expertise. Sales, Regional Account Manager: Managed, maintained and contributed to the company revenue targets for Key Accounts. Developed regional sales strategies to align with national sales targets,ensuring market share is sustained and internal margin expectations were met or exceeded. Repurposed product application and revitalized products within a dormant category. Show less Customer/Sales Development Leader Recruited, on-boarded and developed inside sales associates. Promoted a focused culture, delivering effective balanced workload levels and best in class customer service. Created and delivered performance management appraisals to maximize individual development and growth. Project managed the transition of the Norseman Plastics inside sales and new business development team to ORBIS Corporation business model and best… Show more Customer/Sales Development Leader Recruited, on-boarded and developed inside sales associates. Promoted a focused culture, delivering effective balanced workload levels and best in class customer service. Created and delivered performance management appraisals to maximize individual development and growth. Project managed the transition of the Norseman Plastics inside sales and new business development team to ORBIS Corporation business model and best practices. Prospect Planning: Established strategies, objectives and action plans to attain new sales, contracts and new product applications. Research: Liaised with Marketing and Communication Managers to support product launches, new product development, communications and future trends. Prospect Penetration: Established and identified customers/prospects using B2B/B2G procurement portals, Salesforce CRM, competitive products, product solutions and product knowledge expertise. Sales, Regional Account Manager: Managed, maintained and contributed to the company revenue targets for Key Accounts. Developed regional sales strategies to align with national sales targets,ensuring market share is sustained and internal margin expectations were met or exceeded. Repurposed product application and revitalized products within a dormant category. Show less
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Customer Service and Inside Sales Manager
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Jan 1995 - 2007
Managed recruitment and hiring, on-boarding, training and development of 15+ customer service / inside sales team. Executed and implemented employee development and performance management. Created appraisals, aligned to corporate strategies, individual growth behaviours and objectives. Review statistical reports to assess performance and plans for improvement. Developed efficient methods for call center representatives based on call volume and… Show more Managed recruitment and hiring, on-boarding, training and development of 15+ customer service / inside sales team. Executed and implemented employee development and performance management. Created appraisals, aligned to corporate strategies, individual growth behaviours and objectives. Review statistical reports to assess performance and plans for improvement. Developed efficient methods for call center representatives based on call volume and statistics. Collaborated with US counterparts to identify process synergies and opportunities to improve the effectiveness and productivity of the company’s call center objectives. Partnered with National Retail Sales to expand EDI to existing and new business, resulting in a reduction of administrative functions. Customer Service project lead to standardize and amalgamate technical and commercial specifications. Show less Managed recruitment and hiring, on-boarding, training and development of 15+ customer service / inside sales team. Executed and implemented employee development and performance management. Created appraisals, aligned to corporate strategies, individual growth behaviours and objectives. Review statistical reports to assess performance and plans for improvement. Developed efficient methods for call center representatives based on call volume and… Show more Managed recruitment and hiring, on-boarding, training and development of 15+ customer service / inside sales team. Executed and implemented employee development and performance management. Created appraisals, aligned to corporate strategies, individual growth behaviours and objectives. Review statistical reports to assess performance and plans for improvement. Developed efficient methods for call center representatives based on call volume and statistics. Collaborated with US counterparts to identify process synergies and opportunities to improve the effectiveness and productivity of the company’s call center objectives. Partnered with National Retail Sales to expand EDI to existing and new business, resulting in a reduction of administrative functions. Customer Service project lead to standardize and amalgamate technical and commercial specifications. Show less
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