Experience

City of Irving

• United States
• Government Administration
• 300 - 400 Employee

• Senior Records Technician

  • Jun 2015 - Present

  • Provide logistical and administrative support including organizing, assembling, and updating resource manuals continually for quality control • Communicate with system program vendors remotely via email and Teams to resolve questions or concerns related to the Automated Reporting System (ARS) Record Management System (RMS) • Develop and produce training material for processes and procedures ensuring best practices • Direct, coordinate, and support the activity of team members to monitor required quality control • Coordinate with external trainers and presenters to schedule basic virtual training events for staff • Track, audit, and resolve data discrepancies to meet compliance guidelines reducing error rate by 71% • Generate reports using data from internal SQL Server Reporting; obtain and upload data monthly • Streamline internal record validation process improving turnaround time for reporting • Create a system and tracking process for accuracy of specific confidential incidents • Reference and analyze offense code explanations from the state penal code and other governing manuals to accurately report and document data to appropriate agencies • Supervise and coordinate testing for Automated Reporting System (ARS) Record Management System (RMS) update in compliance with state and federal requirements Show less