Experience

Rainbow Hospice

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Off-Shift Patient Care Manager (Triage)

  • Nov 2005 - Present

  ➤ Overseeing responsibilities at an established hospice by providing comfort and dignity for those with life-limiting illnesses. ➤ Skillfully performing triage, managing patient care via advanced assessments, and utilizing superior organizational skills. ➤ Demonstrating strong decision-making skills and remaining logical and calm under pressure with multiple priorities. ➤ Effectively implementing the nursing process through telephonic assistance for an average weekly census of 350… Show more ➤ Overseeing responsibilities at an established hospice by providing comfort and dignity for those with life-limiting illnesses. ➤ Skillfully performing triage, managing patient care via advanced assessments, and utilizing superior organizational skills. ➤ Demonstrating strong decision-making skills and remaining logical and calm under pressure with multiple priorities. ➤ Effectively implementing the nursing process through telephonic assistance for an average weekly census of 350 patients. ➤ Implementing and modifying plans of care in coordination with patients, families, attending physicians, and care teams. ➤ Serving as Lead Triage RN and stepping up to assist the organization during the absence of a Clinical Director and CEO. ➤ Assessing and triaging immediate health concerns, identifying gaps in care, and offering opportunities for intervention. ➤ Coordinating patient services and referrals to health programs and assisting callers to navigate the health system. ➤ Providing health education and coaching clients on treatment alternatives to assist them in optimum decision making. ➤ Triaging acute situations and supporting the selection of the best physician or facility to maximize access and quality. ➤ Developing protocols to sustain after-hours practice consistency to ensure consistent resolution of patient needs. ➤ Allocating and scheduling resources and facilitating cooperation between interdisciplinary teams to optimize patient care. ➤ Managing RNs, LPNs, social workers, chaplains, and home health aides while serving as a mentor, trainer, and expert. ➤ Maintaining detailed, accurate records of confidential patient information and complying with HIPAA regulations. ➤ Providing direct oversight to remote clinical teams and managing all operational aspects of the assigned shift. ➤ Operating as the first point of contact for any issues and escalating as appropriate. ➤ Providing initial training and on-going coaching for new triage team members Show less



Adventist St. Thomas Hospice

• RN Case Manager

  • Nov 2004 - Nov 2005

  Burr Ridge, IL



VITAS Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Admissions Manager

  • Aug 2002 - Nov 2004

  Lombard, IL

• Marketing Liaison

  • Nov 1997 - Aug 1998

  Lombard, IL

• Team Manager

  • Feb 1996 - Nov 1997

  Lombad, IL

• Hospice RN Case Manager

  • Nov 1994 - Feb 1996

  Lombard, IL (Additional time in this position: August 1998-August 2002)



Alexian Brothers Health System

• Staff RN

  • Jun 1994 - Nov 1994

  Elk Grove Village, IL