Experience

ShopVenture

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Investor | Advisor

  • 2016 - 2018

  A start-up offering an innovative approach to researching and evaluating online products and services, I provided expert insight and direction on operational set-up, day-to-day business management, and strategies toward platform adoption and growth. 🔹 Strategic collaboration with founder 🔹 Established foundational business operations 🔹 Contributing investor



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Director, Supply Chain Efficiencies | Agoda

  • 2015 - 2018

  Leveraging my extensive background in operations, sales, and training, I evaluated and identified supply chain inefficiencies, that when addressed, allowed for significant improvement in structure and growth. Recognizing an opportunity to expand into new markets, I developed and implemented a U.S. expansion plan, which achieved a 25% growth in targeted markets. Expanding focus on enhancing the commercial conversations, I developed a sales training program designed to equip the team with… Show more Leveraging my extensive background in operations, sales, and training, I evaluated and identified supply chain inefficiencies, that when addressed, allowed for significant improvement in structure and growth. Recognizing an opportunity to expand into new markets, I developed and implemented a U.S. expansion plan, which achieved a 25% growth in targeted markets. Expanding focus on enhancing the commercial conversations, I developed a sales training program designed to equip the team with tools and tactics toward bringing higher-level opportunities to program partners. Taking the program globally, I distributed and taught sales training programs to more than 500 participants worldwide. Achieving unprecedented success, I was instrumental in elevating conversations among partners, that drove increased revenue and profitability. 🔹 Leveraged personal sales achievements in the creation of global sales training programs 🔹 Concepted, designed, and implemented a brand strategy 🔹 Penetrated targeted markets, increasing brand presence 🔹 Targeted non-hotel accommodations, focusing on BNB, VRBO, and like providers

• Regional Director, South and Southeast Asia | Singpore

  • 2013 - 2015

  Singapore Securing market leadership in Cambodia, India, and Sri Lanka, and nearing Thailand, I led over 100 employees in 10+ regional sales and operations offices throughout South and Southeast Asia. Building upon my strategic recommendations, I negotiated contracts with key partners across the Asia-Pacific region, leading the team in achieving an 80% year-over-year revenue growth. Recognizing success comes from within, I coached and developed my team members into leaders, impacting… Show more Securing market leadership in Cambodia, India, and Sri Lanka, and nearing Thailand, I led over 100 employees in 10+ regional sales and operations offices throughout South and Southeast Asia. Building upon my strategic recommendations, I negotiated contracts with key partners across the Asia-Pacific region, leading the team in achieving an 80% year-over-year revenue growth. Recognizing success comes from within, I coached and developed my team members into leaders, impacting overall employee satisfaction, moving our employee engagement score from below average, to above average. 🔹 Researched and identified acquisition targets 🔹 Improved long-term employee and partner retention 🔹 Cultivated local talent, to assume leadership in 100% of the South and Southeast Asia offices 🔹 Infused local cultural understanding with the implementation of local talent 🔹 Oversaw all revenue forecasting

• Regional Manager, South and Southeast Asia | Singapore

  • May 2013 - Dec 2013

  Singapore Overseeing operations in this fastest-growing, yet underdeveloped markets of SE Asia, India, and nearby markets, l launched new offices in Sri Lanka, Thailand, and India. Identifying opportunity gaps, I outlined a multi-pronged, multi-year strategic approach to penetrate untapped market opportunities and increase brand presence. Implementing growth plans, I built a high-performing team, increasing both conversions and ROI, while working with the European development team to apply key… Show more Overseeing operations in this fastest-growing, yet underdeveloped markets of SE Asia, India, and nearby markets, l launched new offices in Sri Lanka, Thailand, and India. Identifying opportunity gaps, I outlined a multi-pronged, multi-year strategic approach to penetrate untapped market opportunities and increase brand presence. Implementing growth plans, I built a high-performing team, increasing both conversions and ROI, while working with the European development team to apply key learnings and products across the global market geography. Achieving market leadership in this top segment, we generated over $65 million in annual revenue, accounting for a 200% year-over-year growth. 🔹 Researched and identified key market opportunities leading to rapid partner adoption 🔹 Utilized historical data to model success scenarios 🔹 Added talent to scale with the growth of the business 🔹 Actively coached and mentored employees toward career growth 🔹 Clearly communicated goals and expectations



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Regional Manager | Midwest and Southern States | Chicago

  • 2011 - 2013

  Overseeing business operations of the Midwest and Southern States region, I set operational practices, sales targets and developed strategies designed to increase sales and profits. Working closely with senior leadership, I implemented a variety of initiatives focused on improving overall teams’ structure, roles, and responsibilities. Recognized for its success, I collaborated with my global counterparts in the creation and implementation of the first, global training program.… Show more Overseeing business operations of the Midwest and Southern States region, I set operational practices, sales targets and developed strategies designed to increase sales and profits. Working closely with senior leadership, I implemented a variety of initiatives focused on improving overall teams’ structure, roles, and responsibilities. Recognized for its success, I collaborated with my global counterparts in the creation and implementation of the first, global training program. Leveraging key learnings, I adapted, optimized, and expanded the training guides for the U.S. market, improving processes and outcomes. 🔹 Optimized processes for continual improvement in sales operations 🔹 Set business activities and processes 🔹 Analyzed and assembled quarterly sales forecasting 🔹 Communicated quarterly outcomes to C-suite executives 🔹 Organized and implemented training programs for staff across the entire region

• Area Manager

  • 2010 - 2011

  Greater Chicago Area Moving into a broader role of responsibilities, I relocated from New York to open sales operations offices in Chicago and Houston. Building a team of account and operations professionals, I recruited, hired, and trained more than 20 new staff members. Leveraging my depth of product and industry knowledge, I developed and implemented strategic plans, positively impacting both the top and bottom-line performance. Coaching, mentoring, and training senior account managers, I fostered a… Show more Moving into a broader role of responsibilities, I relocated from New York to open sales operations offices in Chicago and Houston. Building a team of account and operations professionals, I recruited, hired, and trained more than 20 new staff members. Leveraging my depth of product and industry knowledge, I developed and implemented strategic plans, positively impacting both the top and bottom-line performance. Coaching, mentoring, and training senior account managers, I fostered a highly productive and efficient team that consistently achieved and surpassed revenue goals. 🔹 Supported sales team in set up of new properties 🔹 Prepared performance reports for presentation to senior leadership 🔹 Established key metrics and KPIs 🔹 Managed remote operations team

• Senior Account Manager

  • 2009 - 2010

  Focused on growing the portfolio of properties represented on the platform, I led a team of account managers responsible for cultivating and signing new partner leads. Identifying opportunities to grow existing partner relationships, I coordinated with internal teams to align on client expectations and deliverables. Developing and implementing strategic plans to retain and grow account relationships, I was instrumental in driving 150% year-over-year in revenue growth and partner… Show more Focused on growing the portfolio of properties represented on the platform, I led a team of account managers responsible for cultivating and signing new partner leads. Identifying opportunities to grow existing partner relationships, I coordinated with internal teams to align on client expectations and deliverables. Developing and implementing strategic plans to retain and grow account relationships, I was instrumental in driving 150% year-over-year in revenue growth and partner affiliations. 🔹 Collaborated on, and conducted team training programs 🔹 Oversaw team and associated responsibilities 🔹 Responsible for meeting monthly and annual revenue goals 🔹 Strong analytical and problem-solving capabilities

• Account Manager

  • 2008 - 2009

  Having minimal brand recognition in the United States, I joined Booking.com to increase brand awareness, and grow advocacy among partner targets. Accountable for the mid-Atlantic region, from Philadelphia to Virginia, I engaged in grassroots outreach, while leveraging traditional awareness tactics to introduce and increase account relationships. Generating 150% growth in the U.S. during my introductory year, I was instrumental in helping to lead the company toward rapid growth.



Unilever

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Distributor Account Manager

  • 2006 - 2008

  One of the world’s leading suppliers of foodservice ingredients and services, I oversaw all inventory distribution through Sysco Corporation, the leading wholesale restaurant food supply provider. Cultivating profitable relationships with Sysco sales representatives, I presented and sold Unilever’s portfolio of products, generating $8MM in revenue annually, representing a +9% y/o/y growth. 🔹 Negotiated contracts to secure the best revenue return 🔹 Arranged sales meetings… Show more One of the world’s leading suppliers of foodservice ingredients and services, I oversaw all inventory distribution through Sysco Corporation, the leading wholesale restaurant food supply provider. Cultivating profitable relationships with Sysco sales representatives, I presented and sold Unilever’s portfolio of products, generating $8MM in revenue annually, representing a +9% y/o/y growth. 🔹 Negotiated contracts to secure the best revenue return 🔹 Arranged sales meetings, presenting brand products to over 150 attendees 🔹 Worked directly with sales representatives, reviewing product portfolio and demonstrations Show less



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Room Service Assistant Manager

  • 2004 - 2006

  Known for its premium accommodations and amenities, I managed a team of Four Seasons Hotel room service staff dedicated to delivering the highest standards of quality, with exceptional customer service. A member of the leadership committee, I conceived, recommended, and implemented a guest upsell program, increasing customer checks by 10%, and instituted a back-of-house recycling program that increased program awareness and staff engagement. 🔹 Coordinated amenities for VIP… Show more Known for its premium accommodations and amenities, I managed a team of Four Seasons Hotel room service staff dedicated to delivering the highest standards of quality, with exceptional customer service. A member of the leadership committee, I conceived, recommended, and implemented a guest upsell program, increasing customer checks by 10%, and instituted a back-of-house recycling program that increased program awareness and staff engagement. 🔹 Coordinated amenities for VIP Guests 🔹 Hosted celebrity events 🔹 Oversaw staff scheduling Show less



Aramark

• United States
• Hospitality
• 700 & Above Employee

• Food and Beverage Banquet Manager | Steinberg Conference Center, University of Pennsylvania

  • 2003 - 2004

  Overseeing hospitality services for the Dean, faculty, MBA students, and conference guests, I managed the day-to-day food and beverage operations for the Steinberg Conference Center, located on the campus of the University of Pennsylvania. Coordinating menu selections with the Center’s Chef, I was responsible for the delivery of all daily meals, special events, and faculty catering needs. 🔹 Staff management 🔹 Scheduling and preparation 🔹 Planning and collaboration