Experience

Jackson Agency

• United States
• Entertainment
• 1 - 100 Employee

• Talent Agent | Head of Music & Touring

  • Jun 2020 - Present

  Kareen Wright is a Chicago based Music & Touring Talent Agent. Kareen leads The Wright Music Division of The Jackson Agency which offers Exclusive Agent Representation in Sync Licensing, Music Touring, Television & Film, Commercials & More. Kareen Wright is a Chicago based Music & Touring Talent Agent. Kareen leads The Wright Music Division of The Jackson Agency which offers Exclusive Agent Representation in Sync Licensing, Music Touring, Television & Film, Commercials & More.



A CEO's Mind

• Chicago, Illinois, United States

• Owner | Lead Adviser

  • Jul 2019 - Present



Respect The Midwest

• Chicago, Illinois, United States

• Owner | Curator

  • Jan 2014 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Sortation Associate | Problem Solve Lead

  • Jun 2017 - Jun 2020

  • Inspected outgoing packages for damage and wear and tear. • Scanned and organized packages on pallets for transfer to delivery trucks. • Wrapped pallets for secure transfer and transport by pallet jack or forklift. • Processed USPS pallet labels to identify postal delivery locations. • Inspected outgoing packages for damage and wear and tear. • Scanned and organized packages on pallets for transfer to delivery trucks. • Wrapped pallets for secure transfer and transport by pallet jack or forklift. • Processed USPS pallet labels to identify postal delivery locations.



Option Care Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Documentation Coordinator

  • Dec 2016 - Apr 2017

  • Tracked documentation for completion by patients and physicians. • Mailed/faxed documentation and verified returned documentation for accuracy and completeness. • Monitored unbilled for tickets that are missing documentation and expedited obtaining documentation to ensure claims are billed in a timely manner. • Worked with Reimbursement department to resolve any intake, authorization or documentation issues. • Tracked documentation for completion by patients and physicians. • Mailed/faxed documentation and verified returned documentation for accuracy and completeness. • Monitored unbilled for tickets that are missing documentation and expedited obtaining documentation to ensure claims are billed in a timely manner. • Worked with Reimbursement department to resolve any intake, authorization or documentation issues.



AbbVie

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Insurance Analyst

  • Nov 2015 - Jun 2016

  *Provided subject matter expertise on medical and prescription insurance coverage and verification, claim billing, medication prior authorization, appeal filing and alternate financial assistance opportunities. *Communicated the status of referrals to physicians and patients via phone, fax and internal pharmacy systems. *Assisted offices through documentation and filing process for prior authorizations and appeals. *Investigated pharmacy and medical benefits directly with health insurance payors and providers. *Answered any complex billing questions and process any payments associated with insurance policies. Show less



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Auto Physical Damage Claims Adjuster

  • Nov 2014 - Dec 2015

  *Provided positive customer service while obtaining information and handling routine auto claims. *Arranged, rescheduled and reviewed appraisals and communicated information with customers and repair shops. *Obtained facts and reports concerning accidents, negotiated settlements and explained any denials to policyholders. *Provided positive customer service while obtaining information and handling routine auto claims. *Arranged, rescheduled and reviewed appraisals and communicated information with customers and repair shops. *Obtained facts and reports concerning accidents, negotiated settlements and explained any denials to policyholders.



Allstate

• United States
• Insurance
• 700 & Above Employee

• Premier Customer Relationship Specialist

  • Jan 2009 - Aug 2013

  *Licensed to sell & manage various Property & Casualty insurance products to prospective and existing customers in 34 states. *Educated customers on guidelines to ensure a understanding of coverage as well as identify any coverage gaps. *Processed any requested endorsements related to coverage and serve as liaison between insured and underwriters. *Answered any complex billing questions and process any payments associated with insurance policies. *Resolved issues influencing customers considering terminating relationship with company. Show less



Fetish Accessories Inc

• Chicago, IL

• Sales and Service Representative

  • Jan 2008 - Jan 2009

  *Processed online and telephone orders for customized jewelry and accessories. *Researched and organized sponsorship agreements with expos and fashion shows for vending. *Assisted in organization and maintenance of inventory. *Processed online and telephone orders for customized jewelry and accessories. *Researched and organized sponsorship agreements with expos and fashion shows for vending. *Assisted in organization and maintenance of inventory.



Hewitt Associates

• United States
• 1 - 100 Employee

• Customer Service Representative/Retirement Specialist

  • Sep 2005 - Jan 2008

  *Enrolled various employees in Health, Welfare & Retirement benefits as well as setting up annual benefits. *Resolved conflicts regarding employee benefits with health carriers. *Answered questions and concerns as well as conveyed information to employees regarding benefit changes. *Initiated defined benefit plans for employees electing to retire. *Enrolled various employees in Health, Welfare & Retirement benefits as well as setting up annual benefits. *Resolved conflicts regarding employee benefits with health carriers. *Answered questions and concerns as well as conveyed information to employees regarding benefit changes. *Initiated defined benefit plans for employees electing to retire.



Premier Security Corporation

• United States
• Security and Investigations
• 1 - 100 Employee

• Public Safety Officer

  • Aug 2004 - Sep 2005

  *Patrolled common and exterior areas of Chicago Place Mall. *Offered Concierge services to mall patrons via Guest Services Desk. *Assisted management of loading dock by logging building deliveries and monitoring CCTV. *Patrolled common and exterior areas of Chicago Place Mall. *Offered Concierge services to mall patrons via Guest Services Desk. *Assisted management of loading dock by logging building deliveries and monitoring CCTV.



TeleSight, LLC

• United States
• Market Research
• 1 - 100 Employee

• Operations Training Supervisor

  • Jun 2000 - Aug 2004

  *Trained new employees on company policies and job responsibilities. *Assisted in development of company training and mentor programs. *Oversaw and assisted in maintenance of call floor to ensure workload was completed daily. *Trained new employees on company policies and job responsibilities. *Assisted in development of company training and mentor programs. *Oversaw and assisted in maintenance of call floor to ensure workload was completed daily.