Experience

StarHub

• Singapore
• Telecommunications
• 700 & Above Employee

• Account Manager - Sales, Strategic Business

  • Apr 2018 - Present

  Sales, Strategic Business - Enterprise Business Group

• Manager, Sales Administration & Operations

  • Feb 2014 - Apr 2018

  Sales Administrative & Operations support to Channel and Account Managers Partners for Enterprise Business Group – Small Medium Business; acts as liaison between external partners and internal departments for sales of various products, solutions, and services; main point of contact for commissions; organizes events for sales and engagements; handles SAP for invoicing and vendor management; point of contact for customer escalations; training of new channel partners and sales representatives; mobile migration specialist Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Lead / Supervisor, Comcast

  • Dec 2008 - Feb 2014

  Started as Customer Service Associate then became Subject Matter Expert; promoted as Team Lead Trainee on 10th month of employment. Handled both chat and voice accounts with a team of 16-22 agents – catering to billing, technical, and general inquiries of customers’ internet, phone, and cable services. Spearhead transition classes to prepare new hire employees for production work; mentors new team lead trainees to train and upskill them in their supervisory roles as talent development POC. Part of company’s Talent Development and Employee Engagement teams. Consistent Top Team Lead and Top Team awardee. Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative, AT&T

  • Sep 2007 - Oct 2008

  Handled customer repair concerns about their internet and phone services. Chosen as Quality trainee immersing in the Quality Assurance specialist role; consistent top CSAT awardee. Handled customer repair concerns about their internet and phone services. Chosen as Quality trainee immersing in the Quality Assurance specialist role; consistent top CSAT awardee.