Experience

Sango

• China
• Technology, Information and Internet
• 1 - 100 Employee

• Senior User operation specialist

  • Oct 2022 - Present

  1. RESPONSIBLE for daily service and problem resovle for all the recharge users, especially for the VIP users whose recharge amount reaches certain levels. 2. RESPONSIBLE for collecting suggestions and advices from users on how to improve the customer service and the app itself and out put reports on a bio-weekly basis. 3. RESPONSIBLE for optimizing the supporter and VIP's user experience by carrying out plans and surveys while necessary. 1. RESPONSIBLE for daily service and problem resovle for all the recharge users, especially for the VIP users whose recharge amount reaches certain levels. 2. RESPONSIBLE for collecting suggestions and advices from users on how to improve the customer service and the app itself and out put reports on a bio-weekly basis. 3. RESPONSIBLE for optimizing the supporter and VIP's user experience by carrying out plans and surveys while necessary.



Migo Live

• Advertising Services
• 1 - 100 Employee

• Senior Operations Manager

  • Jun 2022 - Sep 2022

  senior operation manager for MENA region ,responsible for the VIP users operations and agencies account manager senior operation manager for MENA region ,responsible for the VIP users operations and agencies account manager



Haya Voice Chatting App.

• Egypt

• Application Manager Associated MENA

  • Feb 2020 - Mar 2022

  * Responsible for Developing Marketing tubes . * Responsible for managing customer service , accounts' managers and operation team . * Responsible for financials' ( payments gateways , Wages and commissions sheets ) * Responsible for Developing Marketing tubes . * Responsible for managing customer service , accounts' managers and operation team . * Responsible for financials' ( payments gateways , Wages and commissions sheets )



MICO Live Streaming

• Cairo, Egypt

• Application Manager Associated MENA

  • May 2019 - Feb 2020

  * Responsible for Developing Marketing tubes . * Responsible for managing customer service , accounts' managers and operation team . * Solving and Handling problems those getting from operation . * Responsible for Developing Marketing tubes . * Responsible for managing customer service , accounts' managers and operation team . * Solving and Handling problems those getting from operation .



El-Sahaba Factory for Marble

• Cairo, Egypt

• Chines' Translator

  • Aug 2016 - Jul 2018

  * Translate for board members ( Owners ) * Responsible for Managing Labor and their wages * Responsible for maintenance and purchasing marble blocks * Translate for board members ( Owners ) * Responsible for Managing Labor and their wages * Responsible for maintenance and purchasing marble blocks



Chinese Embassy

• United States
• Performing Arts
• 1 - 100 Employee

• Academic Administrator

  • Feb 2016 - Aug 2016

  * Vice president of chines cultural center in Egypt * Secretary of chines cultural consultant . * Responsible for coordinate chines events in Egypt * Vice president of chines cultural center in Egypt * Secretary of chines cultural consultant . * Responsible for coordinate chines events in Egypt