Director of Operations

• May 2020 - Present

Program Director

• Sep 2019 - May 2020

Vendor Localization Team Manager

• Feb 2017 - Aug 2019

• Managed a technical publication team of 15 writers – Feb 2017-Nov 2017• Manage an onsite team of 50+ project managers, QA leads, engineers, and QA testers. Includes day-to-day guidance and support, performance management, strategic alignment, etc. • POC for all client questions, concerns, feedback, etc. • Revamped hiring process to include in depth testing of technical/non-technical capacity of candidates, improved training documentation to reduce mentor training overhead, and clearly defined on-boarding time through independently led training and testing of material comprehension• Restructured roles and responsibilities to maximize on member skillsets and continued value add, initiative, focused training and career growth• HR guidance on new initiatives including resource support and management, quarterly performance feedback, resource satisfaction, proactive hiring and resource retention, frequent communication, process documentation, etc.• Coordinate and conduct interviews and hiring of new resources required for team growth and development• Creation and approval of project estimates and SOWs• Complete authority and accountability of client accounts including relationship building and customer satisfaction• Frequent client meetings and visitations to discuss future plans and service requirements • Provide training, coaching and mentorship to team members to align with organizational goals• Prepare and conduct client Quarterly Business Reviews. Track record of making quarterly improvements to meet or exceed client expectations since start date• Represent organization in conferences and seminars nationwide• Measure and report on KPIs through the use of BI tools and other metrics• Involved in company marketing initiatives Show less

Global Technical Producer - Nike.com

• Apr 2016 - Feb 2017

- Helped manage linguistic quality assurance testing of Nike.com in over 23 languages - Monitored daily activity, project timelines, and deliverables of linguistic QA testers to ensure quality is met- Management and support of over 50 linguistic testers in 23 countries globally- Took action against missed or late deliveries and ensured support of QA testing to meet client demands regularly - Provided quality metrics through business analytics tools and weekly report outs- Served as a primary contact for daily client requests, questions, feedback/concerns and communication between QA team and required stakeholders as needed- Assisted Global Program Manager in day-to-day tasks and project requests including increasing efficiencies on current processes and procedures through automation and introduction of tools Show less

Volunteer - Project Manager

• Dec 2015 - Mar 2016

- Assisting in management of prospect programs including a Resiliency Garden project being developed to assist people with disabilities in emergency preparedness, social and community interaction, physical and mental health, and accessibility - Assisting in management of prospect programs including a Resiliency Garden project being developed to assist people with disabilities in emergency preparedness, social and community interaction, physical and mental health, and accessibility

Sr. Project Manager - Localization

• Dec 2014 - Aug 2015

- Managing the analysis, planning, quoting, scheduling, and execution of projects/programs for key enterprise accounts including Cisco, VMware and National Instruments - Main point-of-contact to client related questions, requests and issue management - Assist in providing research and analysis to internal sales team for Request for Proposal (RFP) and Requests for Quotes (RFQ) to prospect customers - Lead teams of engineers, QA testers and other PM's internally to ensure project execution is performed within scheduled timelines - Manage 3rd party vendors including translation and validation companies to ensure services provided are completed within schedule timelines and quality requirements for client delivery - Assist in process improvement and documentation including streamlining current project structures to ensure client satisfaction - Lead pilot programs for text-to-speech capabilities to provide cost saving proposals to clientele on voice-over projects - Worked as contract employee for VMware assisting in Program Management activities including requesting funds, process documentation, testing and analysis of new tools and added functionalities, providing input to management on project and tool development, as well as project manage localization projects for the company - Worked as contract employee for Cisco managing numerous localization, internationalization, and translation projects as well providing input on new tool testing and development as well as possible process improvements Show less

Project Manager / User Trial Analyst

• Jul 2013 - Feb 2014

- Led the research and analysis of new learning milestones and future software developments, which encompassed the creation of effective project plans and schedules, as well as the coordination of resources- Acquired resources for the setup of testing centers for new software development- Functioned as the primary point of contact for all test related questions, problems, or feedback - Performed thorough analysis of data and test results to streamline reporting to upper management - Provided vital assistance and recommendations for the creation of roadmaps for new studies and projects- Executed hands on testing of new software and capabilities to improve overall understanding and feedback- Maintained a project SharePoint for project related documentation Show less

Project Manager - Global Language Solutions (Localization)

• Jun 2012 - Jun 2013

- Managed the planning, scheduling, execution, monitor and control, and closing of the internationalization, translation and localization for numerous software applications, videos & audio, documentation and web interfaces (ex. Intel® Small Business Advantage, Intel® Anti-Theft, Intel® Update Manager, ARK Mobile, Intel® Learning Series) in multiple languages (up to 32 language simultaneous releases), utilizing Agile and Waterfall methodologies - Led a team of internal resources including testers, engineers and PM’s as well as external vendors for the implementation of the localization schedule - Assisted in the creation, update and closing of User Stories using Rally software in an Agile project environment - Consulted developers on Internationalization Best Known Methods “BKM’s” and standards to increase efficiency spent producing a product that was localization ready and aligned with the organization’s shift left strategy- Host and attended product development team meetings to provide and gather project deliverable status updates, metrics and risk management- Directed the setup and ongoing maintenance for connectivity of McAfee employees to an internally hosted Intel "Acrolinx" server. This included working with individuals across the organization to ensure proper security protocols and procedures were met and aligned with the needs of the project and organization (a first setup of its kind) - Managed the proof-of-concept (POC) project for the usage of Acrolinx on Intel Digital Marketing Content- Led the pilot program to use Acrolinx on content authored by the Intel Architecture Group (IAG) - Performed 'Acrolinx' product presentations for new and prospect organizations interested in implementation- Setup a project SharePoint for adding and maintaining project pertinent documents and notes with controlled internal and external (McAfee) access- Participated in the hiring of new Contingent Workers (CW), including a terminologist—a first for Intel Show less

Project Manager - SES Localization (Chipset and SoC IP Group)

• Jan 2010 - Jun 2012

• Managed the planning, scheduling, execution, monitor and control, and closing of the localization (internationalization/translation/validation) schedule in-line with each program’s release• Successfully lead and released the localization of 4 major software applications in 32 simultaneous languages• Develop and edit technical documentation, presentations, and test plans• Attend all major program meetings including Product Development Team's, SysDebug, Map Day, retrospective, developer, etc.• Successfully plan, negotiate and secure funding for the translation and validation of each software application, helping promote orginizations “Center of Excellence” for softwarelocalization• Provide consultation to developers on Internationalization Best Known Methods “BKM’s” and standards to increase efficiency and time spent producing a product which is localization ready• Assisting Dev, marketing and Application Engineer's with customer related issues and others by testing, debugging and devising solutions and/or direction• Preparing/training team of testers for validation of new features, expectations, etc. for more efficient testing and delivery• Creating Test Execution Documents for testers to follow during validation for a full and more in depth validation process• Advising/Consulting Developer team/Product Development Team's/Marketing/Application Engineer's on different localization BKM’s, processes, build scripts, expectations, receivables, deliverables, etc.• Coordinating the translation and posting of product names on Intel’s Trademark and Branding Database• Develop training materials and interview team candidates Show less

Test Development Engineer - Localization

• Aug 2010 - Dec 2010

• Pretested new software builds and wrote test passes to assist PM with validation cycle• Attended developer meetings, debugged OEM issues and verified developer fixes• Assemble and configure prototype computer systems to create a test environment based onsoftware product requirement documentation.• Quality assurance and standardization of software localized for the Arabic language as well asnon-native languages using various operating systems and platforms• Handled day to day questions from testers related to Graphics validation• Provide UI design feedback to development in order to maximize use of core information,decrease UI maintenance, and minimize the cost associated with the localization of software• Directed SW Engineers to develop an in depth UI automation script which covered the fullextent of UI validation for localization testing of the Graphics program• Setup Test Management system for overnight automation screen capturing in 28 languagesand ensured no issues Show less

QA Arabic Tester - Localization

• Jan 2010 - Jul 2010

• Quality assurance and standardization of software localized for the Arabic language as well as non-native languages using various operating systems and platforms• Captured, logged and performed bug fixes of various linguistic defects• Assisted Project Manager (PM) in writing and updating Test Execution Documents for use by all testers during validation• Assisted PM in debugging developer fixes and customer related issues

Business Developer and Tours

• Jul 2008 - Dec 2009

• Implemented a new training initiative to promote employee career growth resulting in a more proficient workforce to develop a tangible competitive advantage • Conducted weekly seminars on new products and services, which was in part of a company wide ‘Product Knowledge’ initiative • Developed a bi-weekly newsletter which included travel and market trends as well as pertinent company information, a first for the firm which was published in both Arabic and English • Translated hotel and airline contracts from English to Arabic • Published bi-lingual information regarding travel agency rates and fares as well as company sales procedures and tactics on the local intranet • Created an internal anonymous web blog which allowed employees to share their thoughts and ideas which were in return addressed by management to increase motivation and foster ideas within the organization • Met with employees on a daily basis to obtain feedback and suggestions on the new initiatives within the organization • Trained and educated employees on proper communication with clientele through face to face, e-mail and phone interviews in the English language • Travelled to destinations all over the world to research and learn of all top hotels and attractions which would later be used to train sales reps to promote destinations to company clientele Show less

Business Partner / Manager

• Dec 2005 - May 2008

• Implemented a system for all account transactions as well as establishing a system for all credit/finance accounts • Expertise includes entrepreneurial leadership, business planning and development • Managed three locations to ensure optimum revenue. Raised revenue over 75% within the first year of employment through modification of marketing and sales mix • Additional responsibilities included sales and purchasing accounts as well as day to day activities • Controlled and delegated major roles and responsibilities within the firm • Established procurement procedures as well as shipping/storage needs • Drove multiple business partnerships both on a national and international level • Handled all customer complaints and followed through with the appropriate action • Met with employees on a personal basis to ensure quality management control and a healthy working environment Show less

Arabic Quality Assurance (Freelance Contractor)

• Dec 2005 - May 2008

- Quality assurance and standardization of medical software localized for the Arabic language through Black-Box and screen capture testing - Partial translation from Arabic > English > Arabic - Provided input and consultation on UI design pertaining to Arabic language and culture specific requirements - Quality assurance and standardization of medical software localized for the Arabic language through Black-Box and screen capture testing - Partial translation from Arabic > English > Arabic - Provided input and consultation on UI design pertaining to Arabic language and culture specific requirements

Arabic VO Translation

• Mar 2003 - Mar 2003

• Translated a video for the release of Intel® Centrino Mobile Technology in the Arabic Language (Fluent Native Arabic Speaker) • Recorded the video in the Intel Studios which was distributed worldwide via the internet and local OEM’s • Translated a video for the release of Intel® Centrino Mobile Technology in the Arabic Language (Fluent Native Arabic Speaker) • Recorded the video in the Intel Studios which was distributed worldwide via the internet and local OEM’s