Experience

TeleTech

• Egypt
• Telecommunications
• 700 & Above Employee

• Senior Manager

  • Jan 2016 - Present



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• System Trainer

  • Nov 2011 - Jan 2016

  training of New employ how to communication with our customer & Orcal program, training of New employ how to communication with our customer & Orcal program,



Grapheast jordan

• IT Services and IT Consulting

• Assistant Manger & Maintenance to plotter Ebson ( advertising )

  • Jan 2010 - Jan 2011

  Maintenance & revolved all problem of plotter & training New customer how to can work Maintenance & revolved all problem of plotter & training New customer how to can work



Express trading

• Cairo

• Maintenance Manager

  • Jan 2004 - Oct 2010

  - Reviewing all pending tickets - Quality observation - Assigning the daily tasks. - Ensuring team efficiency , and productivity - Team development, and technical skills enhancement. - Reviewing all the agents’ pending tasks - Reviewing the daily reports to ensure no backlog remains. - Responsible for detailed knowledge of operation work flow, troubleshooting and resolution of customer issues and concerns. - Ensure excellent customer service is being provided by whole team members to all customers, both internal & external. - Handle changes in policies and plan for a smart customer inquires resolution considering these changes - Directly interface with customers and handle follow up calls or escalations when required. - Contact Behavioral based interviewing questions based on agent skills needs Show less