Experience

Automated Systems Company (ASC)

• Kuwait
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Account Manager

  • Jul 2018 - Present

  Evaluate market conditions, develop account strategies and action plans.Expand products portfolio, suggest new products, evaluate market need and follow up partnership requirements Recommend updates on the annual sales plan in partnership with the Manager Account Management & Sales based on market evaluation.Identify and develop potential new sales opportunities for effective market penetration of assigned products.Schedule business visits plan for the forthcoming period and communicate the visits plan .Ensure categorizing ASC clients based on their market share to determine the frequency of business visits.Contact and arrange meetings with potential clients to promote ASC’s products & services.Develop and present relevant presentations to clients in a timely and professional manner.Build external networks to understand market trends & competitor activity that will allow ASC to maintain a competitive advantage in the market.Participate in exhibitions in order to introduce ASC to new clients and increase ASC’s client base.Act as the key link for all client needs, liaising/coordinating the various ASC departments to ensure client support and satisfaction.Conduct contract negotiations with ASC clients Top Management and review quotations to achieve profitability.Build, develop and maintain relationships with Account decision-makers to develop opportunities, maintain, and expand business within the accounts, visiting clients and performing product demos as required.Maintain and monitor sales reports .Coordinate with the Information Technology Division to fulfil client’s requirements including setting new login accounts and/or login passwords, product maintenance…etc.Respond to clients’ complaints and ensure prompt resolution of complaints within the stipulated timelines with high efficiency and effectiveness, in order to maintain client satisfaction.Perform other duties as assigned by the Business Development Director



Hasibat Information Technologies Co. Kuwait

• Senior Account Manager

  • Jun 2017 - Jul 2018

  Generate new opportunities, and close deals Fix severed relations and promote current relationsCreate and seek new opportunities and vendors agreementsManage and strengthen Distributors and Vendors relationsPrepare Technical and commercial proposalsRegular communication and liaison with clients at a senior and mid levelCompleting projects to a specific schedule and within an agreed budgetPro-active leadership with self motivation to achieve a higher market shareCollect and analyze client feedback and take corrective actionsUsing my knowledge and skills to push clients, the team and the company in the most productive direction



WiseBand

• Telecommunications
• 1 - 100 Employee

• Business Development Manager

  • Feb 2016 - May 2017

  Managing local & international key accountsMaintaining Excellent relations with the clients Management, Supervisors, Employees during and after the contractual period, also establish personal / professional relations with potential clients and other professional in the field.Seek new opportunities and suggest packages, marketing plans and strategyRegular communication and liaison with clients at a senior levelPrepare Technical and commercial proposalsCompleting projects to a specific schedule and within an agreed budgetCollect and analyze client feedback and take corrective actionsUsing my knowledge and skills to push clients, the team and the company in the most productive direction



Gulfsat Communications

• Kuwait
• Telecommunications
• 1 - 100 Employee

• Senior Account Manager

  • Aug 2008 - Jan 2016

  Managing local key accounts and ( Local - International connections based in Kuwait with branches worldwide or vise versa), generating new leads and closing deals in the field of communications, V-sat - MPLS ( layer2 and layer3) - and VOIP Maintaining Excellent relations with the clients Management, Supervisors , Employees during and after the contractual period, also establish personal / professional relations with potential clients and other professionals in the field.Seek new opportunities and suggest packages , marketing plans and strategy for the next Quarter / Year.Create achievable pipelines with at least 80 % success rate in different segments and allocating it to the qualified personnel



National Satellite Telecomunication Company

• Senior Account Manager

  • Apr 2005 - Aug 2008

  The day-to-day management of clients’ marketing and advertising campaignsPro-active leadership that encourages teams to perform to the best of their abilityRegular communication and liaison with clients at a senior levelThe organisation of client feedbackGenerating accurate reports and status notificationsPitching fresh and innovative ideas to clientsCompleting projects to a specific schedule and within an agreed budgetUsing my knowledge and skills to push clients, the team and the company in the most productive direction