Experience

Cairo American College

• Education Administration Programs
• 200 - 300 Employee

• C.S Engineer

  • Jun 2019 - Present

  x Responsible for installing, upgrading and maintaining MAC and windows computer hardware and software. x Supports MAC and windows computer use in the elementary, middle, high school and Library/Media Center. x Installs and maintains MAC and windows computers and peripherals and troubleshoots hardware, software, telephone and network related issues for users. x Performing yearly OS image deployment using JAMF MDM. x Manages and supports projectors and AV requests for school-related events. x Provide research and skill training in new and emerging technologies to our CAC users. x Choosing the best way to accomplish tasks relate to day-to-day operations. x Prioritizing work request with input from the Director of IT. x Using previous experience, training and expertise when making technical decisions. x Taking initiative on sound decisions resulting in immediate action, and time saving. x Handling IT inventory's full cycle and responsible for tech warehouse. x Informacast PA system administrator. Show less



Misr Italia Properties

• Egypt
• Real Estate
• 400 - 500 Employee

• • May 2019 - Jun 2019

• • Feb 2018 - May 2019

  Operational Support:• Creates and uses specific plans, policies, processes and programs designed to meet the company needs.• Forecasts goals and objectives for the department and strives to meet them.• Proactively ensure system performance is within defined performance matrix and highly available.• Maintain system storage at all times for predictive growth.• Secure systems with latest updates and patches as per the Patch Management Policy.• Execute proactive measures to reduce unplanned downtime.• Plan and execute Disaster Recovery (DR) drills for critical system to ensure business continuity.• Manage technology vendors and ensure IT infrastructure projects are delivered as scheduled.• Monitor and support applications infrastructure when required.• Propose new solutions to resolve business issues.Incident & Service Request Management• Resolve assigned Incidents and Service requests within agreed SLA’s• Responsible to handle business critical incidents, engaging vendor and coordinating with other teams for speedy resolution.• Prepare root cause analysis and implement remedial measures to avoid recurrence of the incident• Assist cross-functional team for speedy resolution of Incidents. Technical Support:• Supervising a team of IT specialists on the day-to-day duties of installing hardware and software computer components installing hardware and software network components. • Securing data through firewall.• Active directory and group policy management • Supervising the implementation of the CRM system and Microsoft products. • Any additional tasks that might be necessary for easier work flow, within the main frame of the job’s specialty.• Windows server administration, DNS, DHCP, etc… Show less



The German University in Cairo

• Egypt
• Higher Education
• 700 & Above Employee

• D.M.S Project Manager

  • Jun 2017 - Dec 2017

  Analyze different types of existing and emerging documents  Design efficient and effective classification structures and coding schemes for the organization’s documents  Establish standard procedures and guidelines for document management activities  Continuously monitor and incorporate newly emerging user requirements in a standard consistent manner  Provide needed orientation and guidance for internal and external system users  Work continuously on streamlining communication cycle  Monitor system usage activities and interfere immediately in cases of the need for adjustment  Continuously monitor usage patterns and introduce alternative more streamlined approaches when appropriate  Enforces system usage policies and guidelines  Administrate user accounts and privileges  Ensure proper, smooth, prompt, effective and accurate data retrieval operations by authorized system users  Communicate directly with solution provides to follow system maintenance operations and future upgrade processes  Ensure system availability and get involved in all related operations  Participate in information architecture design and implementation for different aspects of information processes Show less


Petrosafe
• Oil and Gas
• 1 - 100 Employee
• IT Specialist

  • Dec 2011 - Mar 2017