Team Leader

• Aug 2023 - Present

Employee benefits operation senior executive

• Nov 2020 - Aug 2023

. Collaborating with the sales team to enhance portfolio growth. Communicating regularly with customers by telephoning or meeting them face-to-face to handle any problems or complaints and ensure that they are receiving an excellent customer service. Seeking innovative solutions to problems and processes to ensure customer satisfaction. Managing customer payment procedures and handling suspension cases. Managing the customer’s renewal process. Handling customers’ claims and requests using internal and customermandated procedures. Pre-authorizing the go ahead for treatment procedures for customers. Following up with customers to notify them of claim investigation results and any planned adjustments. Processing internal reports and meeting deadlines for completion. Communicating openly with supervisors and other team members to ensure accurate responses and to avoid duplication of effort, . handling the messengers cycle with admins a Show less

Account Executive

• Sep 2019 - Nov 2020

• Intervention in all Escalations raised by our customers. • Regular Meetings and Service Level review appointments done frequently to assure close contact with our customers and maintain sustainability . • Managing customer payment procedures and handling suspension cases . • Case Management in coordination with Approvals and Network Departments to reach a win-win situation where the customers perform their services with minimal costs and with the highest level of quality of service . Show less

Contract Coordinator

• Aug 2018 - Aug 2019

• contracting new providers, categorization of different providers . • building provider profiles over online system, service activation and orientation . • follow up on daily operation flow with service providers and other departments . • Managing provider (hospitals, pharmacies clinic ) payment procedures and handling suspension cases . • contracting new providers, categorization of different providers . • building provider profiles over online system, service activation and orientation . • follow up on daily operation flow with service providers and other departments . • Managing provider (hospitals, pharmacies clinic ) payment procedures and handling suspension cases .

Senior Dispatcher

• Jun 2016 - Aug 2018

• Working with claim forms, batch segregation, working with different risk carrier types and companies . • Record and maintain files and records of risk carrier & companies requests such as pending issue , Outstanding bills, informed thier with the softcopy reports related For each procedure has been done . • Working with claim forms, batch segregation, working with different risk carrier types and companies . • Record and maintain files and records of risk carrier & companies requests such as pending issue , Outstanding bills, informed thier with the softcopy reports related For each procedure has been done .

Receptionist

• Dec 2015 - Jun 2016

• Advice patients with the proper preparations/instructions to follow if needed when conducting the test. • Document and process patients' requests on the system . • Provide prices information for all CairoScan Services . • Advice patients with the proper preparations/instructions to follow if needed when conducting the test. • Document and process patients' requests on the system . • Provide prices information for all CairoScan Services .