Customer Support Representative

• May 2021 - Present

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Build sustainable relationships of trust through open and interactive communication,

Digital Marketing Manager

• Jan 2021 - May 2021

Manage the relationship with American Influencers regarding promotional events, manage the agreements and prepare the contract with partners, start relationships with new parties, be the key contact for consumer feedback, manage the timelines and deliverables for new product development, plan and execute new marketing initiatives, maintain customer information via marketing database and CRM system.

Customer Success Manager

• Sep 2022 - Aug 2023

Account Executive

• Feb 2022 - Sep 2022

Growth Strategist

• Dec 2021 - Feb 2022

National Program Coordinator

• Jul 2021 - May 2022

Organizing programs and activities in accordance with the mission and goals of the organization, Creating and managing long-term goals, Consult with employers to identify needs and preferred qualifications, Hire or referring qualified candidates for internship programs, Interview applicants of projects about their experience, education, and skills, Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance. Organizing programs and activities in accordance with the mission and goals of the organization, Creating and managing long-term goals, Consult with employers to identify needs and preferred qualifications, Hire or referring qualified candidates for internship programs, Interview applicants of projects about their experience, education, and skills, Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.

National Product Developer

• Aug 2020 - Jan 2021

National Control Board Case Solving Member

• Aug 2020 - Jan 2021

National International RelationshipSpecialist

• Jan 2020 - Aug 2020

Local Product Development Manager

• Jan 2020 - Jan 2021

Client serving, consultancy, cross-cultural understanding/relations, data analysis, event management, lecturing, people management, planning of operational and financial process of the local committee, project management, remote team management, talent attraction, training. Client serving, consultancy, cross-cultural understanding/relations, data analysis, event management, lecturing, people management, planning of operational and financial process of the local committee, project management, remote team management, talent attraction, training.