Karan Rochani

Technical Support Consultant at Innsoft, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, British Columbia, Canada, CA
Languages
  • English Full professional proficiency
  • Gujarati Native or bilingual proficiency
  • Sindhi Native or bilingual proficiency
  • Hindi Native or bilingual proficiency

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Snehal Mistry

I am delighted to write a recommendation for Karan Rochani, who reported directly to me during his tenure as a Deployment Engineer at eZee. From day one, Karan showcased immense promise and dedication in his role, making significant contributions to our organization, especially in managing key accounts and providing exceptional client support across the Americas. In his role as a Deployment Engineer and a leader, Karan played a pivotal role in overseeing support and deployment processes for our clients in North America, Central America, and South America. He effectively coordinated operations spanning multiple countries and time zones, including the United States, Canada, Mexico, Brazil, Argentina, and others throughout the Americas. Karan's leadership prowess was evident in how he adeptly navigated the complexities of international client management, consistently ensuring the success and satisfaction of our customers. He fostered robust client relationships by providing top-notch support, leaving a lasting positive impact on our clients. His ability to communicate effectively, coupled with technical expertise and a keen eye for detail, shone through in every project he led. Karan's talent for bridging geographical and cultural divides and delivering seamless solutions across various time zones showcased his professionalism and dedication to excellence. Karan Rochani is not only a consummate professional but also an outstanding leader with a strong sense of responsibility and a results-driven mindset. He proved to be an invaluable leader within our team, and I have no doubt that his leadership and skills will continue to illuminate any role he takes on. I wholeheartedly recommend Karan Rochani for any position that requires exemplary leadership, exceptional client management, technical expertise, and a dedication to delivering outstanding results. He is an asset to any organization, and I am confident that his leadership will significantly contribute to the success of any endeavor.

Snehal Patel

Karan was a sales manager at SwiftSku and his impact was remarkable. His ability to craft effective sales strategies and guide the team to execute them efficiently led to revenue growth. I trust he is someone who would drive success in the role. What sets Karan apart is his innate talent for building strong client relationships by truly understanding their needs. His leadership style, characterized by approachability and open communication, created a positive and high-performing sales culture. Karan's contributions have been invaluable, and Karan's contributions have been invaluable, and I wholeheartedly recommend him for any role he pursues

Harshdeep Khatri

Karan has worked closely as a bridge between our product engineering team and Customers to build and refine customer success and support processes that are running to this day. Karan cared deeply for his work and the satisfaction of our customers. He went above and beyond to deliver value for our customers as an individual contributor. After only a few months with eZee, it was clear to the leadership team that Karan had incredible leadership potential. After Karan was promoted to Team Lead of the Support Department, he did not let us down. As a Team Lead of the Support Department, he had more than 30 direct reports. He handled training, interviewing, hiring, team nurturing and team building for his team with much care and consideration for each member. Overall, he did a fantastic job while working here at eZee, and I highly recommend him to any organization to have Karan as an employee.

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Credentials

  • Starting For Your Success
    University Canada West
    Jul, 2023
    - Oct, 2024
  • Winner Hackathon 4.0
    eZee Technosys Pvt. Ltd.
    Jan, 2018
    - Oct, 2024

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Consultant
      • May 2022 - Present

      • Software configuration and Onboarding of Clients • Training Clients • Call and Email support. • Troubleshooting and Problem solving • Third party Integrations • Responsible for Product Enhancements, Bugs, and Customizations • Upselling and Customer Retention • Software configuration and Onboarding of Clients • Training Clients • Call and Email support. • Troubleshooting and Problem solving • Third party Integrations • Responsible for Product Enhancements, Bugs, and Customizations • Upselling and Customer Retention

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Founding Team Member - Sales Manager
      • Feb 2021 - May 2022

      • Develop sales strategies and provide analysis based on defined KPIs • Hire, mentor and provide leadership including training, work assignments, and performance evaluations to build winning culture • Assists Senior/Executive Sales Management in development of formal Business Plans; Participates in business review meetings with Executive Management • Improved and maintained MOM growth of 11% • Leading a team of 22 Account Executives and Business Development Executives. • Develop sales strategies and provide analysis based on defined KPIs • Hire, mentor and provide leadership including training, work assignments, and performance evaluations to build winning culture • Assists Senior/Executive Sales Management in development of formal Business Plans; Participates in business review meetings with Executive Management • Improved and maintained MOM growth of 11% • Leading a team of 22 Account Executives and Business Development Executives.

    • India
    • Hospitality
    • 300 - 400 Employee
    • Team Lead (Cloud Deployment)
      • Jul 2018 - Dec 2021

      • Onboarding and handling the portfolio of 1400 high potential customers • Provides monthly performance feedback to CSR’s in order to address performance gaps and manage performance improvement • Grew Sales and Revenue by 25% in USA and LATAM region by utilizing my networking and outreach • Managed Team of 30 members of inhouse support and onboarding team • Exceeded team’s annual goal of keeping client response rates above agreed SLAs (99%) • Act as a “Voice of Customer” for the… Show more • Onboarding and handling the portfolio of 1400 high potential customers • Provides monthly performance feedback to CSR’s in order to address performance gaps and manage performance improvement • Grew Sales and Revenue by 25% in USA and LATAM region by utilizing my networking and outreach • Managed Team of 30 members of inhouse support and onboarding team • Exceeded team’s annual goal of keeping client response rates above agreed SLAs (99%) • Act as a “Voice of Customer” for the Product Team • Works with managers and supervisors to provide a work environment and culture that promotes customer service, staff development and achievement • Predict & mitigate the risk of churn

    • Senior Deployment Engineer
      • May 2017 - Jul 2018

      - Pre-Sales support and services to Leads - Complete process handling from Client Registration to Client On-boarding,Training, Support and end to end client satisfaction. - Software configuration and OnBoarding of Clients, Training the Client to use Software. - Training and Onboarding of Team Members - Floor Management for Cloud Products Support for Night Shift(South and North America focusing on USA Market) - Communication with Clients to Solve their Queries and Requests. -… Show more - Pre-Sales support and services to Leads - Complete process handling from Client Registration to Client On-boarding,Training, Support and end to end client satisfaction. - Software configuration and OnBoarding of Clients, Training the Client to use Software. - Training and Onboarding of Team Members - Floor Management for Cloud Products Support for Night Shift(South and North America focusing on USA Market) - Communication with Clients to Solve their Queries and Requests. - Handling 600+ Clients from North America and Managing their Property Software Accounts. - Providing best solutions to make business easier.

    • Deployment Engineer
      • May 2016 - May 2017

      - Software configuration and OnBoarding of Clients, Training the Client to use Software - Communication with Clients to Solve their Queries and providing Support. - Handling 100+ Clients from North America and Managing their Property Software Accounts. - Providing best solutions to make business easier.

    • Italy
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Intern
      • Dec 2016 - Jan 2017

      Internship under RJ to learn Radio Management and Functioning. - Major Tasks involving Link writing for next day's shows - Collecting Sound Bytes from people - Actively taking part in the shows and putting inputs Internship under RJ to learn Radio Management and Functioning. - Major Tasks involving Link writing for next day's shows - Collecting Sound Bytes from people - Actively taking part in the shows and putting inputs

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Service Representative
      • May 2015 - May 2016

      • Level 2 customer and partner support Team Providing assistance to customer for online food ordering and cancelling orders. • Flexibility with work times – including rotational shift work • Creating reports for management • Support all team members by assisting with administration when requested • Customer retention • Level 2 customer and partner support Team Providing assistance to customer for online food ordering and cancelling orders. • Flexibility with work times – including rotational shift work • Creating reports for management • Support all team members by assisting with administration when requested • Customer retention

    • Non-profit Organizations
    • Sales and Accounts Executive
      • Feb 2013 - May 2015

      Sales and Admin executive with major responsibilities of : - Payroll and attendance - Accounts and stocks - Sales and cordinating with third party - Communication with Customers and employees Sales and Admin executive with major responsibilities of : - Payroll and attendance - Accounts and stocks - Sales and cordinating with third party - Communication with Customers and employees

Education

  • University Canada West
    Master of Business Administration - MBA
    2023 -
  • University Canada West
    Master of Business Administration - MBA Foundation, Business Administration and Management, General
    2023 - 2023
  • Veer Narmad South Gujarat University, Surat
    Bachelor of Commerce (B.Com.), Accounting and Finance
    2012 - 2015
  • B.A.B.S. highschool Bardoli.
    High School, Business/Commerce, General
    2010 - 2012

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