Experience

The Star Performing Arts Centre

• Singapore
• Performing Arts
• 1 - 100 Employee

• Freelance

  • Aug 2022 - Present

  Worked a variety of events including live music concerts, conferences and corporate bookings - as Usher IC: overseeing an area of the theatre and the ushers positioned within it, briefing of important event details and/or instructions, managing situations such as patrons having difficulty with mobility and tickets discrepancies, ensuring event operations and the team run smoothly with support from the upper management - as Usher: front of house duties include greeting patrons and assisting with enquiries, venue directions and helping them find the correct seats, helping to ensure guest safety and comfort throughout the event, collecting any feedback for upper management - as Emergency Warden: on standby for any emergencies such as fire breakout or terrorist attacks, monitoring and checking emergency routes and exits are clear, briefing of external ushers, ensuring safe and smooth flow of patrons entering and exiting the venue Show less



THE BLACK HOLE GROUP

• Singapore
• Food and Beverage Services
• 1 - 100 Employee

• Service Crew

  • Jul 2022 - Present

  - Customer service for restaurants under the Black Hole Group: Working Title Burger Bar, Working Title Riverside, Afterwit Bar de Burrito - Arranging seating for reservations and walk-in customers, explaining the menu and orders taking, preparing drinks, serving food for dine-in orders, packing takeaway orders, payment and feedback collection, dishwashing, phone enquiries, outlet upkeep, assisting with kitchen prep - Customer service for restaurants under the Black Hole Group: Working Title Burger Bar, Working Title Riverside, Afterwit Bar de Burrito - Arranging seating for reservations and walk-in customers, explaining the menu and orders taking, preparing drinks, serving food for dine-in orders, packing takeaway orders, payment and feedback collection, dishwashing, phone enquiries, outlet upkeep, assisting with kitchen prep



Omni Dental Centre

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Care & Front Office Coordinator

  • Aug 2020 - Mar 2021

  - Scheduling appointments for a rotating batch of in-house clinicians and visiting specialists, patient registration at check-in, input and update of patient details, sorting patient notes - Ensuring smooth and timely flow of patients from reception to waiting area to treatment room, preparing appointment invoices, executing payment transactions including processing government subsidies and insurance coverage, handling check-outs including setting future routine checkups and dental cleaning appointments - Following up on treatment plans, arranging incoming and outgoing referrals, facilitating clinic promotions, obtaining new patient sign-ups and recall of lapsed patients without existing appointments Show less



Resorts World Sentosa

• Hospitality
• 700 & Above Employee

• Guest Experience Associate

  • Oct 2017 - Dec 2019

  - A key member of the Front Desk and Reception team at Equarius Hotel in Resorts World Sentosa (RWS), facilitated check-ins and check-outs for repeat casino members, local and overseas guests, corporate guests and special VIPs - Assisted guests with their individually personalised stay and experiences including resort attractions, corporate programmes and other travel activities - Managed cashier functions ranging from cash and credit card transactions including Alipay, RWS membership points and vouchers, currency exchange as well as post-departure folio settlement - Frequently participated in the night shift which included tasks like assigning amenities for special occasions and VIPs, charging travel agent Virtual Credit Cards and arranging billing during night audit, and was in charge of training three staff for the night shift - Oversaw email correspondences between other internal departments such as Finance and Casino /Travel Reservations team in addition to external contacts from guests, banks, other stakeholders - Other operational duties included departures and in-house bucket checks, upsells of premium room categories, checking credit limit and traces, stationery stock taking, lobby host - Commended in guest feedback for providing excellent service on internal forms and external platforms such as the hotel’s Agoda webpage - Achieved the Silver (Non-Supervisory) Excellent Service Award from the Singapore Hotel Association in 2019, and named the hotel’s Most Valuable Player in 2018 Show less



Checkpoint Theatre

• Singapore
• Performing Arts
• 1 - 100 Employee

• Executive (Production and Administration)

  • Sep 2013 - Dec 2016

  -In charge of Production Coordination & Administration for more than 15 public theatre programmes across three years including main season shows; publications of play anthologies and their book launches; play readings and small-scale showcases; commissions from local and foreign arts festivals -Careful and detailed liaison with various public venues for rehearsal and show rentals as well as technical requirements; each event’s different team of freelancers making up the cast, design and production team (up to a maximum of 30 personnel) for contracts, payments, etc. -Organised the scheduling of actor and dancer auditions, rehearsals, design and production meetings, show week, interview sessions with media contacts and company interns -Assisted the company’s Producer and Joint Artistic Directors with budget management and new book-keeping systems for invoices, claims, fee payments -Managed funding applications to National Government Organisations (NGOs), grants, foundations and enhanced sponsor relations with supporting companies, individual donors -Company administrative duties in data research and archiving; license applications; financial accounts tracking; stock keeping of production set, props, costumes as well as book publications and stationery -Coordinated company travels to Kuala Lumpur, Penang, Tokyo, Kinosaki, New York City, Brisbane for cultural exchange and promotion programmes Show less



Take Off Productions

• Switzerland
• Media Production
• 1 - 100 Employee

• Co-Producer & part of the founding team

  • Jul 2010 - Dec 2013

  - Hiatus from this position due to other commitments - Co-produced Orh Hor! A night of Sketch Comedy which was presented at The Arts House in June 2013 Co-produced Living Rooms a triple bill of original local plays which was presented at The Arts House in August 2012 Crewed for the debut production entitled Take Off which was presented at DBS Arts Centre in July 2010 - Hiatus from this position due to other commitments - Co-produced Orh Hor! A night of Sketch Comedy which was presented at The Arts House in June 2013 Co-produced Living Rooms a triple bill of original local plays which was presented at The Arts House in August 2012 Crewed for the debut production entitled Take Off which was presented at DBS Arts Centre in July 2010



Sight Lines Productions

• Netherlands
• Performing Arts

• Marketing/PR Assistant

  • Jun 2013 - Aug 2013

  Assisted with marketing collaterals and flyer distribution Assisted with media relations in securing cast interviews, reviews of the show, ticket giveaway contests Assisted with internal ticketing matters for production cast and personnel Assisted with marketing collaterals and flyer distribution Assisted with media relations in securing cast interviews, reviews of the show, ticket giveaway contests Assisted with internal ticketing matters for production cast and personnel

• Administrative Intern

  • Sep 2012 - Jan 2013

  Interned with the company for the 10th anniversary production of Huzir Sulaiman's Occupation Assisted with the book launch of Voices Clear and True: New Singapore Plays Volume 1, and the company's first production in 2013 of Faith Ng's For Better or For Worse Prepared collaterals for the trip to Tokyo, Japan for the collaboration between Checkpoint Theatre and Sanjokai Theatre Company Assisted with administrative duties including data research and archiving, and pre-production paperwork with other preparations Show less



Esplanade Presents The Studios 2012

• Assistant to Producer and Production Manager/Stage Manager

  • Aug 2012 - Sep 2012

  Curated with the Producer the data collection for the theatre show and funding grant requirements, show programme, coordinating cast email interviews, payment administration Assisted the Production Manager/Stage Manager with rehearsals, production props and costumes Curated with the Producer the data collection for the theatre show and funding grant requirements, show programme, coordinating cast email interviews, payment administration Assisted the Production Manager/Stage Manager with rehearsals, production props and costumes



Quinta Productions

• France

• PR and Sponsorship Manager

  • Nov 2011 - Mar 2012

  In charge of securing corporate sponsorships for the production at Palawan Beach, Sentosa, Singapore In charge of public relations with various stakeholders In charge of securing corporate sponsorships for the production at Palawan Beach, Sentosa, Singapore In charge of public relations with various stakeholders



Ministry of Education of Singapore

• Singapore
• Education Administration Programs
• 700 & Above Employee

• Teaching Assistant

  • Jan 2010 - Jul 2010

  Attached to the Drama Elective Programme (DEP) - Theatre Studies subject Under the Arts Department of Anglo-Chinese Junior College *** Teaching Assistant to the Head of Arts & Humanities Department and DEP instructor Geetha Creffield Teaching Assistant to DEP Instructor Michelle Wong Duties included: - Administrative support for the Theatre Studies and Drama syllabus - Facilitation of examinations and management of showcases conducted under the DEP - Management of classes conducted by external instructors and esteemed practitioners such as Susan Tordoff, Bob Feldman, and Bill Pepper - Liaison and communication management with external vendors in transportation, catering, set builders - Administrative and logistical assistance for the college's drama company ACSian Theatre and its 2010 staging of the Anton Chekhov play "Three Sisters" Show less