Experience

Eastern Techno Solutions

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Specialist

  • May 2020 - Present



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Business Development Specialist

  • Feb 2019 - May 2020

  • Build trust with key stakeholders at senior level • Consistency in delivering exceptional sales performance YoY• Work in an Agile environment.• Resolve incidents and requests assigned to the Software Installations queue and ensure all are actioned within the SLAs• Supporting Senior Manager in monthly and quarterly sales forecast and reporting back on daily sales• Support the sales process by managing the administrative elements such as weekly staff scheduling, maintaining track, etc. Show less

• Store Manager - Sales (Airvoice Group Pty Ltd)

  • Sep 2016 - Jan 2019

  • Strong understanding of telecom regulatory requirements across multiple regions within Australia.• Driving sales targets through cross-selling, upselling, and bundling of plans• Acquiring new customers through leads and referrals • Driving operational excellence and managing customer escalations• Training new hires on company policies, products, and how to be effectively engaging customers



BrilliantWORX

• Australia
• Facilities Services
• 1 - 100 Employee

• Project Business Analyst

  • Jul 2019 - Dec 2019

  • Support driving process optimization. • Develop Test Cases • Facilitating process mapping/modelling workshops with SME's. • Document process and workflows • Strong Documentation and Reporting • Monitor project progress, change requests, risks • Update stakeholders (Internal and external) • SubK , Vendor Management • Participate in workshops, stand-ups and product demonstrations • Assist with documenting IT policies and guidelines • Support driving process optimization. • Develop Test Cases • Facilitating process mapping/modelling workshops with SME's. • Document process and workflows • Strong Documentation and Reporting • Monitor project progress, change requests, risks • Update stakeholders (Internal and external) • SubK , Vendor Management • Participate in workshops, stand-ups and product demonstrations • Assist with documenting IT policies and guidelines