Experience

The Anant Raj Corporation

• India
• Leasing Real Estate
• 1 - 100 Employee

• Senior Manager CRM

  • Sep 2020 - Present

  CRM CRM



Vatika Group

• India
• Real Estate
• 700 & Above Employee

• Deputy Manager

  • Sep 2014 - Mar 2022

  • Handling client escalations.• Conducting meetings to change prospect clients into buyers.• Ensuring smooth and timely processing of monthly rentals for the commercial clients.• Supervised CRM activities throughout the Ambala Site.• Managing Assignments (transfers) and Mutation for the company.• Handled the allotment and re-allotment for the projects.• Broker Interaction and Customer Service Management. • Conducting and taking active participation in Exhibitions and Promotions of company's products.• Ensuring smooth coordination among team members and various departments.



iYogi

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Performance Specialist (Quality)

  • Apr 2011 - Sep 2014

  • Auditing calls and managing scorecard for the agents.• Conducting sessions to update agents with the process and technical updates.• Assuring hygiene on the calls and compliance.• Auditing refund and charge back calls to keep a track on outflow. • Auditing calls and managing scorecard for the agents.• Conducting sessions to update agents with the process and technical updates.• Assuring hygiene on the calls and compliance.• Auditing refund and charge back calls to keep a track on outflow.



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Research Specialist

  • May 2007 - Apr 2011

  • Resolving technical issues related with the product or customer service which could not be handled by level 1 technician (Technical Escalation Specialist).• Providing training to the employees for the process and real time scenarios once they hit the floor.• Maintaining Floor data related to the agents and providing regular feedback.• Doing research work with client on technical issues and producing knowledge based articles (Technical Research Specialist). • Resolving technical issues related with the product or customer service which could not be handled by level 1 technician (Technical Escalation Specialist).• Providing training to the employees for the process and real time scenarios once they hit the floor.• Maintaining Floor data related to the agents and providing regular feedback.• Doing research work with client on technical issues and producing knowledge based articles (Technical Research Specialist).