Karan Gupta

Business Consultant at Falcon Law PC
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Contact Information
us****@****om
(386) 825-5501
Location
Mississauga, Ontario, Canada, CA

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5.0

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Vinay Saxena

Karan has worked closely, with me, during the Idea-Spice takeover and has been significant support in the Organisation transformation. Karan is a diligent professional, with honest dedication and passion. Karan has lead many Customer Service Projects and always excelled. Karan has a sharp acumen and analytical approach, which makes him a standout performer. Best wishes for Karan's future endeavors. Keep Shining..

Ankur Ahuja

Karan is hardworking & talented and does his job in the most perfect way. He was my go to man for any cross functional job. Super ambitious and a master of his trade, he will be an asset to any team.

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Credentials

  • Paralegal P1 License
    Law Society of Ontario
    May, 2022
    - Nov, 2024

Experience

  • Falcon Law PC
    • Canada
    • Law Practice
    • 1 - 100 Employee
    • Business Consultant
      • Sep 2020 - Present

      •Spearheaded client prospecting and sales calls to cultivate the revenue pipeline. •Successfully graduated as a Licensed Paralegal from the Law Society of Ontario. •Attend to client queries, requirements, and any concerns. •Managing marketing, business development, sales, and business operations. •Implementing and tracking marketing activities, including advertising, branding, social media and PPC campaigns. •Spearheaded client prospecting and sales calls to cultivate the revenue pipeline. •Successfully graduated as a Licensed Paralegal from the Law Society of Ontario. •Attend to client queries, requirements, and any concerns. •Managing marketing, business development, sales, and business operations. •Implementing and tracking marketing activities, including advertising, branding, social media and PPC campaigns.

  • Vodafone Idea Limited
    • India
    • Telecommunications
    • 700 & Above Employee
    • Manager, Customer Retention & Relation
      • Feb 2015 - Aug 2020

      •Led a team of 4-5 direct reports and ˜60-70 indirect reports across 3 call centers in the assigned territory.•Adjusted the sales campaigns aligned with the customer preferences to increase revenues. Generated additional revenue of $60K from 50K customers through promotion and upselling efforts. •Boosted client retention by providing exceptional customer experience, ensuring all customer concerns have been satisfactorily addressed. •Leveraged analytical approaches such as a root cause analysis to understand problems and to devise necessary solutions. •Established metrics to track progress against the standard operating procedures.•Partnered with AT Kearney to devise plans to reverse customer attrition for post-paid cellular connections. Realized record-breaking revenue and retention results in the first 6 months. Acclaimed the coveted Chairman Award – the most prestigious recognition in the company.

  • Idea Cellular Ltd
    • India
    • Telecommunications
    • 700 & Above Employee
    • Assistant Manager, Business Intelligence
      • Jul 2010 - Feb 2015

      •Led customer service and sales operations while maximizing voluntary and MNP retention. •Supported and coached field teams to suppress customer attrition.•Gathered market intelligence and conducted a competitive analysis to design and implement retention strategies. •Managed the inbound desk with 20 agents and assigned 2nd - level retention.•Oversaw various productivity projects and represented the Service Delivery department. •Baselined service level metrics with internal and external standards to recommend high-potential areas of improvement.

  • Agilyst
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Jr. Managing Associate - Revenue Assurance
      • May 2009 - Jul 2010

      •Delivered an extensive portfolio of responsibilities for workforce management, tracking, and assessment of performance indicators. •Successfully transitioned commercial revenue assurance process worth 15 FTE's for Beltway region of Comcast. •Partnered across the organization – especially with the Customer Success and Sales team. •Focused on building rapport and credibility with the client to earn the client’s trust and build a strategic relationship. •Delivered an extensive portfolio of responsibilities for workforce management, tracking, and assessment of performance indicators. •Successfully transitioned commercial revenue assurance process worth 15 FTE's for Beltway region of Comcast. •Partnered across the organization – especially with the Customer Success and Sales team. •Focused on building rapport and credibility with the client to earn the client’s trust and build a strategic relationship.

Education

  • Centennial College
    Graduate Certificate Program - Paralegal, Law
    2021 - 2021
  • University Business School, Panjab University
    Master of Business Administration - MBA, Marketing
    2007 - 2009
  • Thapar Institute of Engineering & Technology
    Bachelor of Engineering - BE, Computer Science
    2001 - 2005

Community

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